Northwestern Medicine Dental Center

Jerry de Jaager

Long story short. My wife is the patient. After spending more than $50,000 on necessary dental work (not cosmetic--necessary) over the course of about 7 years, and *never* missing a payment or an appointment, she had to cancel some appointments earlier this year because she had some Covid-like symptoms. Like every place, they had a big notice to not come in under that circumstance. (We are elderly.) Got charged more than $400 dollars for missed appointments, and it was sent immediately to a collection agency. No one there would listen to our explanations. Like others have said, the dentists are fine -- the office staff is HORRIBLE, and the dentists seem to be afraid of the staff. BTW -- This office is NOT part of the Northwestern Medicine system, even though they use that as their name. They just rent space in a Northwestern building.

Carey Wintergreen

Next year hospitals will have to publish their prices online...I don’t know if that will be true for dentists...I called Northwestern Medicine Dental Center for a self-pay price for a root canal on my third molar...first let me say Northwestern Medicine Dental Center is not affiliated with Northwestern Medicine...it’s a private dental office that rents space in the building but uses the Hospital's good name to deceive potential patients...well they refused to quote a price on the phone unlike most other dentists I called...and I’d call that deceptive practice number two...my experience with places like that has been they’re so overpriced that no one without dental insurance would go there...so include me in that group...I don’t want a dentist that’s as deceptive as a used car dealer...

RC

The doctors are OK, but the scheduling and billing office works together to run a shady SCAMMING practice of NOT doing reminder calls (or texts), and then when confronted LYING to claim that they called and left voicemails regarding appointment reminders. They charge a massive $75 fee for missed appointments, which is not written in any disclosed forms or documents. Instead of accommodating for patients' circumstances, they go straight to pocketing the fees. RUN from these liars and avoid this place at all costs!!!

Jin Xu

Unfortunately I was treated in the same rude and inconsiderate manner as a previous reviewer (see Youssef Matmati) was. This dental practice may have a friendly facade to prospective patients, but is rigid, uncompromising, and sometimes downright rude to existing patients. Unanswered calls and unreturned plead are just some of my experiences. Also, do not count on their appointment reminder system, and expect monetary penalties to pile up quickly if you infringe on their internal policies. Please beware...