Domino's Pizza

Ashwin

My mom ordered a pizza and received the incorrect order and didn’t realize it till she got home. She called back and mentioned she received the incorrect order. She was asked to return to get her original pizza and that she could keep her incorrect pizza also. However, when she got there the person at the counter kept asking her for her order information. She had used the app to order but didn’t know know how to get the order information again. She had given her name to them to have them locate it but they couldn’t find it at the time. My mom then left because she was frustrated and then she gets two or three calls after several hours around 10pm (after she went to bed) with the information that they found the order information. Way to serve the customer properly the first time and way to make it the better the second time when the customer came back because of your mistake.

Shelita Jenkins

Will never order from Lufkin Dominos again. Thank God for the delivery tracker online. I followed Jessie delivery driver the whole time. He passed the turn off street to my house went a couple blocks and wasn't in my neighborhood then completed the order, but wasn't anywhere near my neighborhood. Then I called dominos the wait time on hold was long they answered and the man said he's in you neighborhood and I was like he's nowhere near but Jessie the delivery driver completed my order. Then I waited about 12 more minutes he still hadn't delivered my pizza yet. I called back again and waited 15 minutes on the phone nobody ever answered. Then another 10 minutes Jessie finally came with my order and the food wasn't even hot and fresh. This was a terrible experience.

Synovia Haynes

This was my 1st time ordering online. There was a mixup & I only received part of my order.....the wings without the pizza. The delivery guy was great; gave me a suggestion. I called local store; eexplained my issue. The manager was fantastic; very nice, very helpful. My original pizza order was delivered in less than 30 minutes. It wasn't the store's fault. The Lufkin, Tx Domino Pizza location provided EXCELLENT CUSTOMER SERVICE. Caution to other 1st time online orderers: double check your order if you "add" to your order. Thank you Lufkin store.

Elizabeth White

If I could give u 0 stars I would management is rude at night everything was cold and he says sorry not hey let me fix that y'all drove almost all the way here or here's ur money back just sorry..........smdh I can't believe we paid for this