Illinois Human Services Department

Category: State government office in Decatur, Illinois

Address: 707 E Wood St, Decatur, IL 62523, USA

Phone: +12173626500

Opening hours

Sunday: Closed

Monday: 8:30AM–5PM

Tuesday: 8:30AM–5PM

Wednesday: 8:30AM–5PM

Thursday: 8:30AM–5PM

Friday: 8:30AM–5PM

Saturday: Closed

Reviews

SammiiBoo 0618

Jun 23, 2021

They never anwser the phone. Its getting ridiculous.

Nicole Russell

Feb 22, 2021

I got notice of a missed interview when they never called me back. I've called four times now to try to reschedule the interview and they never answer and they never return the calls.

David “LottoLance80” Robinson

Nov 3, 2020

No clients in office and still can't answer their phones lmao .

Brandi B

Apr 22, 2020

Trying to help my grandmother for her snap benefits, she had a phone interview set up on a certian date and time, no one ever called for the phone interview and then she got a paper in the mail stating they missed the phone interview. CANNOT get ahold of anyone via phone because i think the operator is non-existant or lazy

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Questions & Answers

Worst place in Decatur they have phones for no reason they never answer them might as well throw the phone away

Bryanta Hart | Oct 17, 2019
ARTHUR WOODS | Oct 17, 2019

If you think this office is bad try the one in Chicago. At least here they get you in and out in a very reasonable amount of time. In Chicago make sure you pack a lunch cause you'll be there all day.

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WHY DOES THE OFFICE LITERALLY NEVER ANSWER THE PHONE? the worst service I’ve ever had.

Jess Toun | Oct 17, 2019
Victoria Wilder | Oct 17, 2019

The best option is to come in as soon as the office opens (830am). That way you will get in and out of the office quickly

What do you need to provide paperwork wise for elderly parent needing medicaid for the nursing home.

Connie Selby | Oct 17, 2018
Rose Fasnacht | Oct 16, 2020

how do I go about getting my mom on Medicaid ,before we get her into a nursing home in Decatur Il,?

What days can you walk in office in Decatur without an appointment?

Tina Slone | Oct 16, 2020
A Google User | Oct 16, 2020

Not today

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How do I reply for my link

Edward Whitford | Feb 18, 2022
Jesse Orme | Feb 18, 2022

Go online to abe.illinois.gov

Can I apply for snap and medical card online?

Kelly Garber | Oct 16, 2020
Andrea Gortva | Oct 16, 2021

Yes

What do you need to do..to apply for a medical and link card

Marilyn Heiser | Oct 17, 2019
Susan McBurnett | Oct 17, 2019

You can apply online and then they will send you a letter letting you know anything else they need for you to turn in.

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I received snap benefits last August an there only good till now July,,my parole officer said they would renew it for another 6mo.to a year but they haven't yet an I can't get threw on the phone does anyone know if they will automatically renew??

Donny Brunner | Oct 17, 2018
Darlene Chapman | Oct 17, 2018

you have to renew your benefits. if you can't get through to them on the phone. stop by the office and tell them you need to renew before your benefits runs out

I am single mother with no support system or help from family. I need help getting a new vehicle and have no other options but to ask for help. Is there a program where they help ppl with finding cars?

Ambercheekz | Oct 17, 2019
Pekuchu | Oct 17, 2019

If you receive TANF (cash) assistance, DHS will potentially help to get your car fixed, but not to purchase a vehicle.

What times can you pick up your linkcard ?

Sammie Gtimes | Oct 17, 2019
Jesse Orme | Oct 17, 2019

The policy changes a couple of weeks ago. Now you can only get Link cards on Mon, Wed and Fri from 8:30-11:30 AM.

Who should be using the link card or how do you know the name on the card

Laura Binion | Oct 17, 2019
Marcelle Taylor | Oct 17, 2019

Only the person or members within the household listed in the case that applied for SNAP benefits are able to use benefits

What do I need to renew my daughter's medical card?

Shannon Berry | Oct 17, 2019
Teresa Smith | Oct 17, 2019

Go to your local office and talk to your caseworker

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What day can I make an appointment

pjthesperhog Gooden | Oct 17, 2019
ARTHUR WOODS | Oct 17, 2019

Call on Tuesday but if you can be there about 8:15 Tuesday morning you'll be in and out of there quickly.

What time and day can you talk to your caseworker

Christie Bratcher | Oct 17, 2019
diacla thompson | Oct 17, 2019

Monday's, Wednesday's and Friday's from 10:30a-11:30a and 1p-4p

If u get your wallet stolen will they still replace your link at the office with no id

Marisa Rabe | Oct 17, 2018
Laura Rix | Oct 17, 2019

No

Do Medicaid help with funeral expenses

Qunita Hardy | Oct 17, 2018
Laura Rix | Oct 17, 2019

No

am i covered with medicaid insurance at this point in time

Richard Doolin | Oct 17, 2018
Latrenda Pinkard | Oct 17, 2018

YOU CAN GO OR CALL THEM TO SEE

Why have a phone if no one answers it? How can i get ahold of a caseworker without having to go there with all my kids?

Jordan Girl Vids | Oct 17, 2018
Geneva Harms | Oct 17, 2018

U have to go because they never answered there phone its stupid

When can I pick up link card

Peter Goose | Oct 17, 2018
David Banks | Oct 17, 2018

I need to know to

When can you apply for snap benefits

John McCoy | Oct 17, 2018
Yolanda Krueger | Oct 17, 2018

You can go online and apply it's quicker and easier.

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Hours on Tuesday Drcember 36, 2017

shirley pierce | Oct 17, 2018
D Ellis | Oct 17, 2018

December "36"? Definitely closed.

Looking for place to get dentures with my card but haveinga trouble with the spend down is there help for me

Terry Watson | Oct 17, 2018
Dawn Mathes | Oct 17, 2018

Unsure

I need to cancel Illinois Medicaid for my son..he had a massive stroke m moved from Illinois 12-16-17 to Texas

Delores Koziol | Oct 17, 2018
Dawn Mathes | Oct 17, 2018

You can by speaking with any member at snap office. My understanding is that the SNAP benefit will remain in place for six months after he's removed from the program however I could be wrong about this this is just information I've Been Told

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