The Last Hotel - In the Unbound Collection by Hyatt

Rachel Morris

We chose this hotel as it was recommended by an event we were attending. There was a miscommunication between the event and the hotel and the staff at check in were extremely rude. One staff member promised to fix it and make it right, but then took it back the next day and we ended up having 4 people crammed into a room with a single bed. We stayed Wednesday - Sunday. Saturday night there was also a wedding on site and that made the bar and restaurant overwhelmed. I had to wait for over an hour for a salad, because it got lost with all the wedding guest orders. The only friendly and helpful employees were the valet (which will cost you $30/night). The neighborhood isn't very good either. It was disturbing to me that the bartenders advised us not to go out after dark. There was a fire hydrant open the entire time we were there and there was broken glass and garbage everywhere on the roads and sidewalks. The rooftop pool was beautiful and an added perk, however I do not feel I got what I paid for and would not return.

Shylah Kunick

Pros: The views are awesome! There is an obvious level of attention to detail in the artistry through the entire hotel. Most of the employees I interacted with were friendly and helpful, especially Luke at the front desk! The morning of check out we hung by the pool and that was the BEST experience we had at the hotel! We got lounge chairs and enjoyed the incredible city skyline. The pool water was mostly clean and refreshing in between sun bathing. Cons: check in was at 3 and we couldn’t get our room until 7pm! I’ve never experienced this before at any hotel, much less a high end place. We tried to enjoy the rooftop pool and bar while we waited but it was disappointing. The place was packed with day pass people. There was nowhere to sit and the pool was…. Incredibly dirty. I think someone puked in the water or something because yikes. There was only one bartender and she was out of every single drink I asked for, including the ones advertised on her chalk board… she was way overwhelmed. That was a 3 person job she was doing alone. Redeemed: after waiting for two hours upstairs, we finally came down to the lobby bar. They comped our drinks, two each, while down there waiting for another hour. They comped our valet, $30 also. They still couldn’t get our room by 7 so they gave us an “upgrade” which took our regular king room to one with a sitting space. We didn’t need that but we were glad to finally have access to a room to freshen up and unwind in! I can only assume the hotel is seriously understaffed right now, causing the struggles we experienced. This seems to be a common problem these days, though. Hopefully they can get it figured out because I think we would have really enjoyed the hotel otherwise!

Stephanie Ybarra

Absolutely love this hotel. My hubby took me here on Memorial Day for our date night. The staff was very friendly! The restaurant they have in the hotel was so good! breakfast was so delicious! and they had a pool on the rooftop and a bar up there too, which was really nice! Only thing that wasn’t the best was the pool size, it’s very small for a rooftop pool that has a bar by it.

Burns Family

Hotel is adjacent to a rough neighborhood but you’ll have that when you stay downtown in a large city. Hotel itself is gorgeous and all of the staff we met were incredibly kind and helpful. I wish I’d have gotten the valets name from when we checked out - he was amazing. He was super kind to our pups and helped my hubby load the truck so we could easily continue on our adventure. He also helped to check us out efficiently. We will definitely stay here again. Our room was well thought out, with a huge shower in the bathroom. Beautiful furniture and a truly eclectic and welcoming vibe.