Auffenberg Ford Belleville

Jennifer Zimmerman

ZERO STARS!! DO NOT BUY A VEHICLE HERE!!!!! Bought a used 2016 F-150 from a salesman named Luis. He lies! Told me that a noise the truck was making was the Turbo and it turned out to be the Transfer case and U joints that were bad on the truck. He also told me to drive it that it wouldn't hurt anything. He was bragging where the truck came from and we found out from the previous owner that the truck had these issues when it was traded in. Took over a month for the company to make good on the sale and fix the truck. I bought the truck in August and still have yet to have it in my possession. (Making the payment today). Very VERY UPSET that I'm now being told that the parts they are finally fixing the truck with are remanufactured and not new (from LKQ). GREAT! I assume I'll just continue having issues since it's being fixed with USED PARTS!!!!!! The sales manager Greg will NOT HELP YOU and treat you like a second class citizen no matter what you are trying to talk to him about. I have been trying to reach Mike Auffenberg and NO ONE WILL LET ME TALK TO THE MAN!!! DO NOT GO HERE DO NOT BUY VEHICLES FROM HERE!

Margie Schrauth

Jerome and James were very helpful and courteous. They went above and beyond helping me and my husband in getting our new used car. Thank you Jerome and James for getting us into a 2018 Ford EcoSport. Only major problem we had, a week after we got car, was a bolt that made it's way into one of our tire sidewalls. Auffenburg got us a new tire very quickly. Unfortunately on 9/21/2022, a tree branch fell on our EcoSport. Insurance company totalled it. Thanks to Jerome and Jacob we were able to get into a 2019 Nissan Rogue.

Sly Martin

My special order arrived and is exactly what I wanted. These guys know how to take care of customers!

Brandon

Had an appt for an 11:30 oil change and tire rotation. Basic maintenance scheduled. Got there at 11:15. Took 2hrs for them to complete. Whats the use in scheduling an appt when it takes this long…Only reason I take it, is because it’s included in our maintenance plan.