Holiday Inn Express & Suites Ogden, an IHG Hotel

Sara L.

Staff was lovely, hotel was not. The stairwell & common areas we used to access our room was in need of a good cleaning. The chairs & furniture in our room was worn with the material rubbed away. We needed to request shower gel & towels for the room. For $200/night (and from Holiday Inn Express) I expect a clean and comfortable experience. This was not.

Britney Cook

We stayed here for a local soccer tournament. Front desk staff was kind, professional and helpful. The hotel itself is a little run down but the customer service made up for that. The housekeeper for our room was one of the sweetest ladies I’ve ever met! She would always say good morning and send us off with encouragement for my daughters game. We could barely understand what she was saying, it was all in Spanish but it didn’t matter! You could tell she meant what she said and truly had a heart of gold! There isn’t enough people like this is the world anymore. Even though she knew we probably couldn’t understand the encouragement, it didn’t stop her from giving it! Give her a raise and keep her around!

Emma Thomas

A friend of mine helped me get this room with their employee discount. The deposit alone was $500 since we were locals. They told us locals tend to tear up the rooms by throwing parties. Not my intention. The staff there are quite snobby with no reason to be they tried to charge my debit card for $1000 for the room for six days as well as the incidental hold. I paid cash for both the room and the deposit. The girl that checked me in spoke so fast I could not understand what she was saying and I asked her to repeat herself several times. The room itself seemed to me to be no better then a motel six room. The only difference was the Holliday inn room had no fridge or microwave. The breakfast was pretty bad also. Cardboard would have had more flavor. The nice thing about it was they had great shampoo and conditioner. The beds were OK but I did ask for a wake up call and did not receive one. I could not imagine paying full price for that room. Even the guest laundry was a bad experience. There soap dispenser was empty but still took my money. And the one washer that did work had so much soap clogged up in the dispenser that the previous guest dug out all the soap jamming it up. I did not know that they expected their guests to just deal with it. I can say the young man that checked us out was very nice and I still wonder why he isn't working to check people in since the girl that checked me in could use a lesson in manners and customer engagement. She should have not started my stay there with an attitude like it was her own personal hotel and could treat customers badly.

Joel

Positive: The price was right, and location. Staff person was great and the room was what we expected. Keurig coffee in the room rather than the cheap pods that many hotels use. Negative: No mini fridge.