The Computer Butler, LLC - IT Support & Managed IT Services Hermitage

Category: Computer support and services

Address: 325 Moonwater Ct, Hermitage, TN 37076, USA

Phone: +16152008113

Opening hours

Sunday: Closed

Monday: 8AM–5PM

Tuesday: 8AM–5PM

Wednesday: 8AM–5PM

Thursday: 8AM–5PM

Friday: 8AM–5PM

Saturday: Closed

Reviews

Randell Bowers

Sep 20, 2019

I came to Chris with a laptop that I thought for sure was a goner. He did his computer guru magic and now I have a laptop that acts brand new. He also backed everything up for me to the cloud and walked me through basic troubleshooting techniques for future use. I would 100% recommend his service to anyone.

Joe Mifsud

Sep 18, 2019

Chris and his team were tremendous and made our lives much easier with their great customer service and expertise in IT. Thank you!

Tammy Boyd

Sep 17, 2019

Chris a very hardworking IT Tech. His experience and dedication to this work is simply amazing. If I could point out one thing about the amazing work Chris does.... I would say his TIME MANAGEMENT is incredible! He takes his job serious and the work and results speaks for itself.

Dustin Meyer

Sep 17, 2019

Dope service!!!

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Questions & Answers

What certifications do your security engineers have?

Wendy Kairan | Mar 19, 2022
The Computer Butler, LLC - IT Support & Managed IT Services Hermitage | Mar 19, 2022

Our network engineers are not required to maintain certifications, however we do reimburse and encourage IT certifications for team members.

Does your firm come to my office when I have a problem?

Wendy Kairan | Mar 19, 2022
The Computer Butler, LLC - IT Support & Managed IT Services Hermitage | Mar 19, 2022

Most problems can be resolved remotely, however we do offer on-site support when needed.

What geographic area do you support?

Wendy Kairan | Mar 19, 2022
The Computer Butler, LLC - IT Support & Managed IT Services Hermitage | Mar 19, 2022

Primarily the greater Nashville, TN area, however we offer remote services to any client in the southeast US region.

How much does Managed Services cost?

Wendy Kairan | Mar 19, 2022
The Computer Butler, LLC - IT Support & Managed IT Services Hermitage | Mar 19, 2022

Managed Services are priced per PC, per server, plus an hourly rate for labor.

What can your Help Desk assist with?

Wendy Kairan | Mar 19, 2022
The Computer Butler, LLC - IT Support & Managed IT Services Hermitage | Mar 19, 2022

Anything from standard support requests to network-wide upgrade projects.

What is covered in your managed services plan?

Wendy Kairan | Mar 19, 2022
The Computer Butler, LLC - IT Support & Managed IT Services Hermitage | Mar 19, 2022

Protection against malware, ransomware, etc., backups of core company data, and support calls as needed.

What if I have a problem after business hours, on a holiday, or over the weekend?

Wendy Kairan | Mar 19, 2022
The Computer Butler, LLC - IT Support & Managed IT Services Hermitage | Mar 19, 2022

We offer after-hours support as needed.

Can you help us with Cybersecurity?

Wendy Kairan | Mar 19, 2022
The Computer Butler, LLC - IT Support & Managed IT Services Hermitage | Mar 19, 2022

Yes

Do you have a minimum number of users you support?

Wendy Kairan | Mar 19, 2022
The Computer Butler, LLC - IT Support & Managed IT Services Hermitage | Mar 19, 2022

No. We do not have a set number of users that we must support.

What is your standard response time?

Wendy Kairan | Mar 19, 2022
The Computer Butler, LLC - IT Support & Managed IT Services Hermitage | Mar 19, 2022

Our SLA (Service Level Agreement) stipulates a maximum response time of four hours.

What are your support hours?

Wendy Kairan | Mar 19, 2022
The Computer Butler, LLC - IT Support & Managed IT Services Hermitage | Mar 19, 2022

Our support hours are from 8 a.m. to 5 p.m. Central Standard Time (CST).

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