Serenity Mental Health Carson City

Ivonne D

Serenity in Carson City is where I have met the most hard working staff who truly care about the company and their patients. They will go above and beyond anyone coming thru their door and truly welcome everyone in the community. ⭐️⭐️⭐️⭐️⭐️

Joseph Erwin

This place is a joke lol but to read a review that happend a year ago when anissa Had been gone from the company for almost 2 year showes the games they play and the poor choice of word used to discibe someone who wasent even present .

Amanda W

Bottom line: If you have the privilege of being able to afford/find therapy elsewhere, DO NOT participate in this program. The office staff is routinely unprofessional, unreliable, and in need of sensitivity training (and often basic manners). The student I had was kind, but she did not advocate for me as her client/patient. Here’s my experience: This is the fourth week in a row I have had a scheduled “reoccurring” 5pm appointment with one of their students for therapy. They called to confirm this appointment on Friday. When I arrived the lights were off, but the front desk girl checked me in. After waiting a few minutes, a much older member of the staff came out and was wiping down chairs. She said they were all about to leave before I walked in, because today it was decided that the office would close early and appointments after today would be done online. I said I wish they would have called but that I could just go home, and she excitedly told the girl at the front desk that I would “skip today”. The younger girl smiled at me for the first time in four weeks while she took down my e-mail. I had to drive 30 minutes to get there, and I again said I wished they would have called. The old woman began to argue with me about how I did not deserve a cancellation call because “the decision was JUST made today” and “there are 600 clients here”. I eventually said that was fine and that I would not return, because I luckily have the means to seek therapy elsewhere. My student, Renae, (who stood behind the front desk watching and listening to all of this) said nothing, and then waved goodbye to me when I said it was nice to have met her on my way out.

Jonathon Weldy

My wife attended therapy at this location, and she had a scheduled appointment at 5PM on a Monday. The prior Friday, the office called to confirm the appointment. My wife confirmed the appointment, and showed up on Monday. When she arrived, the entire staff was preparing to leave for the day, stating the decision was made earlier in the day to close early. The office neglected to contact my wife, and made her feel like she was in the wrong after she drove 30 minutes to a her appointment and was upset that she was not contacted. Considering this a mental health facility, this behavior was extremely unprofessional and frankly, dangerous.