Up Down Cigar

John H

Great friendly staff. Have a nice back outdoor area to smoke your cigar. Nothing fancy, but just right.

Hunter Rowe

My girlfriend and I were stuck at the airport for 7 hours so we decided to venture to the city. First stop, a cigar shop of course. I called ahead and the older gentleman on the phone was nice and accommodating. When I arrived at Up Down, we were greeted like homeless people asking for spare change. The guy with long sandy blonde hair was nothing short of incredibly rude and borderline offensive. His demeanor was offputting, negative and simply mean. When I spoke he stared at me speechless. No greeting, no responses, nothing. When forced to speak after asking him a few questions about where the patios at, he begrudgingly gave one word answers “yes”, “yes”, “yes”. At this point I figured his dog must have died recently, so no biggie, I just brushed it off. I then gave him 3 very nice cigars, told him what they were (it was a well known brand, he had to know what they were) and he just stared at me for a second, looked away, no thanks man, cheers, nothing. My family owns a well known cigar shop and my girlfriends family owns and operates a very successful cigar brand. I’m not looking for special treatment because of this, but I’m familiar with cigar culture, and this guy failed at every turn. It was incredibly disappointing and embarrassing to be treated by a fellow tobacconist in such a disrespectful, dismissive way. We were hoping to spend several hours at Up Down but left within minutes because of his terrible service. Not only was he rude and short with us, we heard him condescendingly tell the lady in front of us (after she asked for help with a recommendation), “we have thousands of cigars, I mean, you’re going to have to be a lot more specific than that”. I’ve grown to love the cigar industry bc of its mutual respect and inclusion for the craft, the tobacco and the people who make this whole thing work. At the end of the day, it’s about the people. 250 hands touch a cigar before it’s ever smoked, countless deals are made from relationships between brands and retail partners, and lifelong connections are made between retailers and customers. It is in my opinion, this guy at Up Down has no place in the cigar industry. I don’t say this lightly either, it’s simply a matter of common courtesy, basic good manners and a respect for a fellow cigar smoker. It’s very simple. I truly hope this guy is not the owner of Up Down, as that would be bad for the industry as a whole. As long as he’s there, I won’t visit. I never leave bad reviews, heck I don’t even leave reviews in general. My experience with the long haired angry guy was so egregious I felt it would be negligent for me not to let others know. Thanks, Hunter Rowe

Christopher Roberts

Good

Jeremy

Great selection with chill vibes.