Sonesta ES Suites St. Louis - Westport

Liz Grose

Beware - they dropped our group of reservations and did not reach out to let us know until we called to confirm. We had made these reservations approx 3 months in advance and received confirmation numbers. According to the front desk, this hotel was recently bought out by another company and lost a large group of reservations when the systems switched over. Luckily we called to confirm and found out before we got there but still have to scramble to find new reservations on our own two days before our stay! They offered no compensation and did not attempt to help us find a new place. It’s probably a nice hotel but Reserve at your own risk and call to confirm multiple times to be safe!

Ellen L. Stanclift

I stayed here while traveling cross country with my dog. The staff was VERY sweet and the location was excellent. There were just a few things that were concerning...the suite had a very strong bleach smell---it was almost nauseating and the room needed airing out. The room was nowhere near the pool, but it smelled like an indoor pool. Additionally, the grounds/facilities were immaculate and well cared for, but there were some very unsavory characters just sort of hanging around, making it a bit dodgy to go out and walk my dog. I stayed as close to my room as I could, as a result. Finally, the hotel does not provide any coffee in the morning, which was disappointing. It really should. I was told that I could make coffee in my room...but really, a hotel should provide coffee to guests.

Susie

Positive: Staff was great, she was very nice. Bed was comfy, suite was spacious enough. Negative: The pictures online showed a bright, clean, modern hotel. My room smelled terrible, like old smoke and gym socks. I use a CPAP and I had to change out all of the filters and tubing when I got back home, they also reeked of the smell.

l H

I was here for close to a week. The rooms are spacious. I love that there is two rooms in the suite and that there is a kitchen available. There were some spots on the walls and curtains. Also the couch was peeling.