Holiday Inn & Suites Decatur-Forsyth

Liza Zajdzinski Wojtecki

The room was nice but not super clean. The pool area was super dirty. The pool walls were filthy. I had ants crawling in my shoes and towels. Needs some tender loving care. Staff was super helpful and friendly.

Tyreonna HORNE

Location was great. But the employee tried to fight my cousin in front of her kids. We were all in town for a funeral and we decided to book here due to the great reviews but it was all a lie!! My cousin believed her room came with breakfast on day two due to the previous employee giving her the vouchers the night before at check in! The lady proceeded to try to curse my cousin out and threaten her all over a breakfast voucher! We felt intimidated the whole time but they refused to offer a refund.

Anna H

The “owner” attempted to respond back to my previous review with Lies! How can someone in our party who walked right to the front desk with their Holiday Inn rewards be booking through a 3rd Party! Secondly not one person in our party had any issue paying a $50 incidental deposit. $50 is not a lot of money. And Free Breakfast is listed on the holiday inn Website and all 3rd party sites! I uploaded pictures of roaches and bugs. Check the photos! The “owner” who responded is just a bad employee who got called out. Now I will be contacting the CEO since you want to continue to be rude. Idc if I have to get everyone in my party to write a review of our experience. I will do so. And I hope I kept the photos that I took inside of the lobby that showed each employee who was disrespectful and rude just like the supposed owner. I’ll upload pictures once again of the roaches and other bugs. Original review: I’m thoroughly disappointed in the service my family and I received the week and weekend of 02/01/22-02/06/22. My family had nearly 15 rooms booked during this stay, with most beginning throughout the weekend. Everyone’s reservation stated Free Breakfast. No one in our party received this because staff stated they would not be honoring that part of our reservation. So 15 rooms, with multiple adults and children had to figure out breakfast during our stay. We had a room switched because of a terrible leak in the ceiling. We had another room switched because of potential bedbugs. Room 404 if anyone is booked for it. That guest had to switch rooms for times for all different kinds of insects, including roaches. We have pictures! Our stay was horrible! Staff was rude on different shifts. I’m not sure how else to describe one in particular, but it was a younger black woman who worked the front desk, and on two separate occasions of asking her for extra room towels, she repeated the same line to both guests “I only have one towel available and it’s a dry towel.” How can only one towel be available all day everyday to accommodate the needs of the entire hotel? Another person in our party asked the same employee for pool towels and she again could not produce the proper pool towels. She gave us hand towels that didn’t even fit around the body of a child. The morning of our departure a separate employee, a middle aged white woman caught an attitude when I interrupted their “talk” time to ask for a luggage cart. And instead of coming from around the desk to show me where they were she just yelled across the room and pointed “they should be over there” before rolling her eyes. Our stay was horrible overall, and I would not suggest this hotel to anyone. Also we asked this same lady for a receipt and she rudely stated that we wouldn’t get one because we booked through a third party. But I asked for a receipt for the 50$ deposits in 2 rooms. She yelled loudly it will be on your card in 3/5 business days but no receipt. The only positive people were the young Asian worker on 3rd shift, He was a pleasure and the younger aged white woman who conversed with a couple of us at check-in on 02/04. One person in our party had over 14,900 points and was told this hotel doesn’t participate in the Holiday Inn point system. Which makes no sense because this is a Holiday Inn hotel. This was a disaster and we were all there to lay one of our family members to rest. We will be posting about our experience on all social media outlets and Google reviews, and yelp.

Deni Withrow

We won't stay in this hotel again. Room was decent and what I would expect for the price (only reason for the 2 stars, but that might be generous). Staff wasn't super friendly. Head housekeeper was more interested in arguing about not giving us a 3rd towel (we had 3 in our party) than taking care of our problem. Frontdesk Staff was friendly, but training how to treat guests would be helpful. Upon check in most hotels normally go over where the room is and other hotel amenities, but this location didn't have that (she wasn't busy with guests).