Firehouse Subs

Dory M

This Firehouse Subs is the worst or just had a very bad day. I placed an online order for me to pick-up. Online says pick up at “Rapid Rescue” rack inside. (Email confirmation also says this). Well when I got there 5 minutes ahead of my time, there was nothing on the rack at all. It took me a bit of watching to figure out apparently they aren’t putting the orders on the rack but holding them behind the counter getting cold. When the sub is first ready, they call a name but after that nothing. So after waiting 15 minutes (probably too long I know), I went up to the counter and asked. Turns out my sub had been sitting there since before I entered. Stone cold by then. Won’t be going back. Why have a pick-up rack if you aren’t going to use it. And why not document your procedure which is different that what Firehouse Subs says online, in emails and in store signage.

Annette Hanson

I wanted to give the Tuesday morning crew a big shout out. My company placed an online order Monday afternoon for 40 boxed lunches to be picked up on Tuesday. They did not get the order until Tuesday morning. This crew had another catered lunch order to process on top of our lunch so they really had to scramble. Anyway, the manager was very apologetic, but when we got our order nothing was missing, everything was fresh and delicious. Hats off to her and her crew!

Mike Gerdes

Only 2 people in here at 2 p.m. Place was dirty! Took 20 minutes to get our order and they didn't get it right. Worst tasting sub I've received at Firehouse as it wasn't made properly. Obviously staff and management doesn't care about quality as they were well staffed with 4 workers. You could tell they didn't care as we were not greeted, no apology for the long delay, and no ty. Ill spend my $20 elsewhere. This is why ChikFilA is so busy. 4.3 review is not accurate for this place! Absolutely horrible and will not be giving my money to this establishment again. Absolutely horrible!!!!

Ezequiel Silva

I visited this store on Sunday and was very impressed with the service and the quality of the food. The staff was very pleasant and the subs were delicious. A thank you to the general manager Jose Hugo.Thank you so much, Ezequiel, for visiting with us and sharing your awesome feedback. Hearing that the food and service you received was highly impressive warms our hearts. We hope this means we can count you in as a fan! Thanks again, Ezequiel. Sabrina/Guest Services