Athens BMW

The Man

Absolutely no service after the fact. Traded in a car that was paid for had legal registration in the state of Georgia. Transfered my tag and now there is a hold up. They make no offer to help the situation. Was told to put my tag on and "I think you will be okay". Driving out of state for my business and get pulled over I bet the law man will accept I think. Recommendations never Transfer your tag.

Melinda Downs

Back in May, I went to Athens BMW for an oil service, met a great salesman. Demarcus Curry, and left with an order for a 2023 M440 convertible. 14 weeks later my new baby arrived! Demarcus has provided exceptional service and went the extra mile to make sure all the bells and whistles were working for me. I can't imagine buying cars from any other dealership or salesman! Ask for Demarcus - you will not be disappointed!!

Joe Gumm

I bought an older model BMW Z5 turbo diesel. Had it a month before the oil pump went out. BMW of Athens was the closest dealership to me. After about a month, they fixed it. I had paid via text, so the process of picking it up was easy. What I didn't like was the fact that the Service Advisor I was dealing with really did't provide the answers I was looking for early on. So, I contacted the GM. I'm a big communication guy, so I don't really care if my car was stuck at the dealership for six months...just let me know and provide me with professional communications, that's all I asked. The Service Advisor eventually improved and once I told him I needed a loaner, he took care of it. The oil pump fix ended up costing less than they quoted me...which was a bonus. They cleaned the vehicle and the dealership provided my two teen daughters with snacks while we were there. I would definitely return if my vehicle had issues.

David Cantrell

TLDR- I've bought lots of new cars, and this was the best purchase experience I've ever had. See Bo or Antoine. In May, I anxiously ordered my first ever electric vehicle, a 2022 BMW i4. I arrived at the dealership and was greeted by Bo, who answered all of my questions. He helped me solidify my decision without pressuring or any of that nonsense. In fact, he very objectively laid out a few potential factors I might want to consider before going electric. He earned my trust, and I placed the order for my bespoke i4 that afternoon. I left with the expectation that I would be receiving my newly built i4 no sooner than December. Fast forward to late June, not even two full months later - I get a call from Bo notifying me that my new i4 is on a boat, and that I should have it within a week. He went ahead and helped me get all of the paperwork and financing arranged in hopes that delivery would be smooth, as I had a two week long trip to Europe scheduled for very early July. I called the dealership on the day my new i4 arrived in Athens, but Bo was out. I was lucky enough to have spoken with Antoine. Even though he wasn't my sales advisor, he bent over backward to help get my car PDC'ed and charged so that I could take delivery the next day. He helped me confirm that my financing was locked into June's interest rate before the July increase. He treated me as if he was going to be receiving commission for the sale, and he acted as an excellent partner to Bo, my sales advisor. On the next day, I arrived to take delivery. My new i4 was sitting up front, fully charged, shining in the sun, and with the detailer making final checks that it was perfect. I found a flawless brand new vehicle waiting on me, and I was in and out within an hour. The manager came outside, shook my hand, and thanked me personally for my business. Once the sale was complete, Bo accompanied me outside and began helping me get all of thr iDrive configured, and he provided "just enough" help. He would've gladly spent the rest of the day with me if I'd needed him to, but he was completely understanding and respectful when I told him that I'm technologically adventurous and that I would take joy in working through the remaining configuration in my garage. Superb follow up from the dealership during the first few weeks of ownership, and very quick response to the two questions I've had since. I'm delighted with my new i4, and I feel like Athens BMW is my partner, should I ever have an issue with it. I trade cars every 3 years or 40k miles, and I won't bother going anywhere other than Athens BMW when it's time for my next purchase.