Roto-Rooter Plumbing & Drain Services

Sofie Couch

Technician came, replaced a broken drain pipe, but misaligned the end that will feed into our new shower replacement. Called to have someone return. They sent their "more experienced plumber" out to do repairs. He apologized for the poor placement of the previous shower, but said I would have to have my carpenter come out to remove the sub-floor before they came back to re-repair the shower drain. Called again to ask for another solution. The receptionist spoke over top of me, with the bullying weight of the three technicians who have been out, saying I had agreed to have the sub-floor removed before they came out to repair the drain. (I did not agree to this. I told each of them they could cut through the sub-floor to better access the drain for repair, because I would eventually replace that section of sub-flooring. This should be no problem to prove, since she said we were on a recorded line.) She finally made note of my request to not have them return to fix the drain. (I made no such request. I asked that they cut through whatever they had to cut through to fix the drain. Again, should be no problem, since we were on that "recorded line.") $800+ bill. AND she said they would credit me for the $90 service call from today, which they told me yesterday would be free because the work was still under "warranty" (Reference that "recorded line." I do NOT recommend using Roto-Rooter/Charlottesville, VA.) Update: Received a full refund for the job.

Chris Harman

Brooks Travis (Tech) was fantastic. Extremely knowledgeable professional and courteous.

Judith Kendall

Both gentlemen were courteous, professional and knowledgable. They spotted the problem immediately -- a leaking, broken pipe which was the cause of no running water in the house --- as well as several feet of water which had collected under the house in the crawl space as a result. The problem was fixed in a timely matter: water to the house was restored and collected water was drained. We were very pleased with the service and will use Roto-Rooter again if we encounter any other plumbing issues.

Samantha Martynowski

"What a great service! Never needed a plumber before, and we had an emergency due to a broken outside pipe. A real person answered the phone promptly. Every person we interacted with either in person or via phone was polite, knowledgeable, and very helpful. Techs and dispatch/customer service people called back when they said they would, showed up on time, and were honest about pricing and service expectations. Will definitely call again in the future should we need plumbing or pipe repair services! "