Fairfield Inn & Suites by Marriott Knoxville Turkey Creek

Victoria Little

I checked in, and my room was not clean, I was moved to another room and had the same problem, so I was moved again. They do not clean the rooms daily even if you request it, and the GM Trent does not try to resolve your issues. I would NOT recommend this place.

Christine Snow

First of all after reading the reviews here, and our experiences, so far, I thought my husband booked the wrong hotel. If we weren't here for just one night, we would be packing and heading out to different hotel. Check in the girl at desk was just mediocre service. Room is small , beds are too soft we are almost touching the base. Pillows have no support, very paper thin and does not help that we have an inconsiderate guest above us, forgetting that people are below him and after midnight to be even more courteous. We heard every water running in the walls from above and him clearing his throat. This is not in a quiet location, by no means, heard traffic all night. When we went to turn in for bed, both our bed spreads had blood stain droplets on them, waited over an hour to get new bedding and when we called the 4th time the one male clerk said the other one never came because he didn't know our room number and they thought we were bringing them down. Well why didn't he as when I called him back? Then when they did come they brought only one bed spread even though we said 2. Also AC is right next to the one bed, literally. So we couldn't have it too cool because my kids would be Popsicles or wake up sick because it is blowing right on them. Also shower curtain was wet and backwards. The rings were on wrong and the cloth part was backwards over plastic liner. Not sure about the breakfast because at this point we will try to get as much sleep as we can. Since by now I have no indication where these reviews came from to give this an "excellent " rating, I have a feeling breakfast will not be worth getting up early for. I will not recommend this property.

steve Dismore

I stay at Marriott properties 5 nights a week. This by far has the worst construction. The walls and floors are so thin you can hear conversations word for word, toilets flush, showers running, every door open and close. Refrigerator made a loud clicking noise and the AC was extremely loud compared to other rooms I’ve stayed in. They only allow the AC to be set to 70, no lower. On a hot summer day and located on an upper floor it’s not sufficient. In the good side, rooms are bigger than most, clean and newly remodeled.

A Day

What an amazing experience with the hospitality we received at this location. We are from MI we're on our first family vacation. Unfortunately my husband got sick and could not come. Upon arriving in TN we found our cabin had been in a fire 🥺 with no place left to go we stayed here. The team here is amazing and they made extra accommodations. Chris the marketing manager and others really saved our trip and made us feel like family. Thank you ❤️