Silverspot Cinema

Category: Movie theater in Chapel Hill, North Carolina

Address: 201 S Estes Dr #100, Chapel Hill, NC 27514, USA

Phone: +19193579887

Reviews

Alyssa Marvin

Jun 17, 2022

I’ve gone to this movie theater a handful of times since the beginning of April, and have had mostly pleasant interactions with the staff and other guests. However, in May, my date & I didn’t have a great experience at this facility. I attempted to contact the facility privately through social media in an attempt to not provide a public review - but after hearing silence for the last 30+ days, this is the issue we had. My date and I were there on Saturday May 7th, at 5pm to see Memory. We had no issues with checking in for our tickets or even ordering food at concessions. The issue came when my date went to find the restrooms, and he asked the female usher (Maria) where they were. She ignored him. He asked again, and she wouldn’t even look at him. Two other white female patrons behind him overheard the conversation and asked the usher did she not hear him asking her for assistance - to which she still didn’t acknowledge him, and only pointed in the direction of where the restrooms were. I honestly couldn’t believe the interaction had happened as he shared it with me (since i stayed in our seats to wait for our food) and was appalled that this is something that would even happen. We have been here on more than one occasion, and something like this would absolutely cause us to take our business elsewhere. We come to this location because the service & facilities have been great this far, and the location is perfect. But this is absolutely not something I will allow to happen or subject my partner to. There is no place for racism, and absolutely not in a public venue. You may want to consider providing your employees with diversity and inclusion training, and an understanding that the world is a great diverse place. Those that cannot handle patrons of various ethnicities or even gender identities probably shouldn’t be in the service industry that deals with the general public.

Jabria Oliver

Mar 21, 2022

Very beautiful movie theater. I love how they have everything arranged with the beautiful bathroom, cool movie posters on the walls, and friendly staff throughout the building. The chairs are nice and comfortable, but the cup holders are a little dirty. This would definitely be my go-to theater, if only the ticket prices were cut down a bit.

Linda Fernbacher

Dec 26, 2021

Love this theater! Clean and friendly staff. Seats are comfortable. We shared a Flatbread pizza and it was pretty good for theater food. They delivered it fresh and hot to our seat. Nice clean bathrooms. Yes photo is in the bathroom. I thought the doors were cool hahaha.

Stacey Gates

Aug 15, 2021

1st time here. Beautiful place, theater and atmosphere. Staff wasn't that friendly though, seemed like they didn't want to be there. Ordered real food at concession and it was a surprising full restaurant menu. They brought it to our seats inside the theater and you get to eat while you watch your movie. Fries were cold and we did not get the condiments we ordered, like mayo, bbq sauce, honey mustard ( though they were on the receipt) but overall I was just impressed with the concept of it all. Next time I think we will eat at the restaurant part before the movie. Only thing is I wish the seats reclined. We signed up to be members and will definitely be back!

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Questions & Answers

To the manager of the silverspot. Seth Rector We were told in order to get good seats at the opera you have to belong to the Met. That does not seem plausible. We would like to know the truth

Richard Potter | Apr 15, 2020
Sandi Rose | Apr 16, 2020

I found that buying tickets when it is opened to everyone, many of the assisted living people and other groups come in and purchase blocks of tickets and spend $400 to $500 etc for each Opera. If u joined the Met, you can purchase up to 4 tickets one 1 membership and u can order in advance before general public.

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What to do when snow prevents attending show? We already have tickets.

Samuel Magill | Apr 16, 2018
Dawn Benedict | Apr 17, 2018

They very customer oriented. I bought tickets and couldn't attend and they refunded without question.

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Why would anyone ever return here after the unending disgusting previews for movies of no relevance to the one you pay to see??? Horrible experience.

Rosalie Dominik | Apr 15, 2020
Rich Hewett | Apr 16, 2020

Compared to clean facilities, comfortable seating, good sound system, reasonable prices, and food delivered directly to your seat, I can't imagine why anyone would not want to go here. Choice of previews rates at about 2% importance compared to the things I really care about at a theater.

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I found an old gift card. How do I find out if it is still good?

Patti Hucks | Apr 15, 2020
Doug Zabor | Apr 16, 2020

Take it there when near, they can read it. I think safe to assume it has $ or it would have been tossed.

hiw Do I make a formal complaint to management about poor food service? Last time I was there I spoke to the manager on duty and was not at all satisfied with his response. Poor service and poor attitude.

Lynn Pickles | Apr 16, 2019
William Hotz | Apr 17, 2019

Write a letter to theatre and to. Corporate President, HR Dept. and. Food division Chief of co. All this can be available by googling and calling co. Asking for division chiefs names and co. address.

Do the seats recline?

M Green | Apr 16, 2018
dilbagh singh | Apr 17, 2018

Nope

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What time do y'all close

Calvin Robinson | Apr 16, 2018
John Baley | Apr 17, 2018

10ish is the last movie start time

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How do i obtain a refund for my tickets to The Flying Dutchman since the performance has been cancelled

Rosalie Mandel | Apr 15, 2020
cinnamon wolf | Apr 16, 2020

I do believe that you would have to call into the store and ask to talk to the manager about it or they may make you go into the store to do it

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