Quest Diagnostics

Category: Medical laboratory in Southside, Jacksonville, FL

Address: 11701 San Jose Blvd STE 102, Jacksonville, FL 32223, USA

Phone: +19048800517

Opening hours

Sunday: Closed

Monday: 6:30AM–3:30PM

Tuesday: 6:30AM–3:30PM

Wednesday: 6:30AM–3:30PM

Thursday: 6:30AM–3:30PM

Friday: 6:30AM–3:30PM

Saturday: 7–11AM

Reviews

J. Ivy Boyter

Oct 13, 2022

Unfortunately, the service from this location has gone downhill in the last 2 years. My last visit, the tech placed two labels on one of my vials and said she would reprint the labels and fix. Over a week later and I had to call customer service to find out why my doctor hadn't received results to be told that they had noted that they had difficulty drawing blood and that I had to return to the lab. Informing customer service that this was INACCURATE and that the tech messed up the placement of my labels and stated she would reprint and place them correctly. It was my fault for not sticking around to verify she did her job correctly, but I requested to speak to a supervisor and I needed an immediate appointment to be made instead of waiting the week or so until their next available. I was told there was no supervisor to speak with. Unfortunately, the service from this location has gone downhill in the last 2 years and they're getting an additional hit on their rating thanks to the lack of care from the Customer Service line. If you must use this location, make sure to verify & check everything. Edit 5/27 - After this whole fiasco, I find out that despite providing them with my new insurance information, they billed my prior insurance. You know, because I have nothing better to do with my time than to make phone calls for them to do the correct billing too. Edit 10/13 - Still dealing with the incorrect billing. They've been lying to me this whole time about having resubmitted my claim to the correct insurance company. Today I received a reminder bill in the mail that shows they still billed the old/out-of-date insurance company. Thanks for helping me prove my case to the State of Florida :)

Lori Switzer

Sep 30, 2022

Closed on Friday after TS IAN but never got notification that they were closed!

Karen

Sep 13, 2022

I would give zero stars if it were an option. Good luck in trying to speak to an actual person - not gonna happen. Would never recommend Quest unless you enjoy total frustration.

Jane Dando

Aug 25, 2022

Have only ONCE ever had a bad appointment here. I drive all the way across the river to have blood draws here. Maybe the time of day matters but I have found the waiting room comfortable and the staff very competent and pleasant.

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Questions & Answers

Q

Anonymous | Oct 14, 2022
Anonymous | Oct 14, 2022

u

what is the phone number so I can make an appointment.

Michael Cassis | Oct 15, 2019
Larry Colee | Dec 18, 2021

Phone number

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How do I schedule an appointment? No phone number listed. Are walk ins welcome?

Casey Crump | Oct 14, 2020
david capstraw | Oct 14, 2020

I don't know the phone number myself you can Google it but yes they do accept walk-ins

Any Quest Diagnostic open on Saturday?

larry carter | Oct 15, 2019
Carol Broward | Sep 23, 2022

What is the hours for Thursday

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How do I book an appointment?

David Blackburn | May 17, 2022
Alexis Ramos | May 17, 2022

You can book online or just walk in

how to schedule an appointment

Camille Hillsamer | Sep 23, 2022
Charly F | Sep 23, 2022

You need to call to schedule an appt

how to schedule an appointment

Melinda McAnnally | Aug 15, 2022
Mark Ruiz | Aug 15, 2022

Online or call the desired location directly.

how do i make appt?

Jeannette Kowkabany | Aug 15, 2022
S. Anderson | Sep 14, 2022

Easiest way is on their website.

how do i make an appointment

Vasant Bhide | Aug 15, 2022
Benny Smithers | Aug 15, 2022

Best way is go online to Quest, put your zip code in to view your area and surrounding areas and make you appointment. It may take a little time to scroll through but this should work. That is how I do it.

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how can i make appointment online?

Wayne Robinson | Jul 16, 2022
Benny Smithers | Jul 16, 2022

Go to the website, find the one close to you and check available times. Better to look at all in the area because they feel up fast.

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how do i schedule an appointment

GENNADY AMUSYEV | Jul 16, 2022
Sal Cannuci | Jul 16, 2022

They never have appointments. Show up a half hour before they open you will be fine

Does this Quest location give the Covid Antigen test and what do I need to do to take it? Thanks

Ginny Schurke | Jun 16, 2022
Benny Smithers | Jul 16, 2022

From what I have seen, yes. You can also order the free test from the govt delivered to your home by the USPS. Google it.😆

do I need an appointment for May 30

Terrence McCormick | Jun 16, 2022
Tom Rodish | Jun 16, 2022

They're probably closed for the holiday on 5/30

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Can I make an appointment on line?

Stella Bohaning | May 17, 2022
Daniel Vogelsong | May 17, 2022

Yes

how do I schedule and appt

Nancy Mette | Mar 18, 2022
Kay Mall | Mar 18, 2022

I went online. Actually it is very easy to schedule an appointment online. Quest.com, just make sure you request the results instead of assuming they will send them to you directly.

How do i make an appointment

Lillian Tadros | Jan 17, 2022
Tom Altman | Feb 16, 2022

Online, but I went early and got right in with no appointment.

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How do I schedule an appointment, please?

Eileen Maguire | Nov 18, 2021
Tiffany Steinman | Nov 18, 2021

You can call, go on the website or ap or walk in

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can i make the appointment from the website?

Vasant Bhide | Nov 18, 2021
M.M | Nov 18, 2021

Yes

how to schedule an appointment

Paul Becksmith | Oct 14, 2021
Faizah Mixson | Oct 14, 2021

Go to www.questdiagnostics.com

how to make appointment

Cheryl Rowe | Oct 14, 2021
Rishi Padooman | Oct 14, 2021

If you have a simple or more American name, such as John Smith then the automated system can book your appointment. If not, you can go to the website as stated above.

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I use to make appts on line, can I still?

Lisa Jacobs | Oct 14, 2021
Heniel Jackson | Oct 14, 2021

Yes you can. I would advise to make an appt during the week. The weekend crew at this particular location is a nightmare. I had to call customer service and have a supervisor call in to the office last weekend. No supervisor or office manager on site. Incompetent...

Do i need to make an appointment or is it walk in?

Steve O.Brien | Oct 14, 2021
Carolina Kugler | Oct 14, 2021

You can walk in but appointments are strongly recommended. If they start to run behind walk ins tend to have a longer and longer wait time, just last week the wait time even with an appointment was over 1.5 hours.

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Are you doing doctor prescribed blood tests at the San Jose location?

Richard Leibowitz | Oct 14, 2020
Kenneth Leeds | Oct 14, 2020

Yes

I have a referral from my doctor for some blood work but its about 2 months old; I haven't been able to get there. My question is can I still make an appointment using this requisition # or do I need to get a new one i.e. do they ever expire?

Carmen Amici | Oct 15, 2019
Deborah Carlson | Oct 15, 2019

Use it to make appt. Should still be good. After appointment is made them call Dr to be sure

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