Volvo Cars Glen Cove

Abdul KABIR

beautiful

T N

Worst customer service ever. They scheduled me without a loaner, for issues that they later realized cannot get fixed in a day… They had me wasting my day and my money to keep myself busy in the area waiting for hours for my car to supposedly get fixed. They called me to go pick it up -it was fixed as they said- just to realize after checking out and sitting at the driver seat that nothing was done… The “manager” did not ever apologize or offer to comp the wipers replacement that I paid for, to make it up for the frustration and their lack of professionalism. A random employee was kind enough to promise the next time they would try to do better. There won’t be a next time.

samanthababettegray

9/7/22- I’m just going to go ahead and copy my corporate email to this review. For years my plan was to buy a Volvo SUV. I had always heard good things, liked the appearance of the SUV models, and knew the safety features were right for my family. Finally, on this day 1 year ago I purchased my first Volvo. A 2016 well kept Volvo XC90 with only 31K mileage. Maybe buying used was my mistake. It wasn’t long after purchasing that I knew there were issues with the car. The last owner had that serviced before. Sometimes the electronics failed. The keyless entry acts up. (Little did I know because I thought the way it locked and unlocked with my finger on the handle was normal up until this week). Then the first big problem occurred with the turn signal malfunction. Obviously, not a wear and tear issue that any customer should have to deal with a few months into buying their vehicle. A very expensive and lengthy (12 days) service. Thankfully, I bought extended warranty that covered this issue. The second big problem is what leads me to writing this email today. My engine light came on and my car turned itself off. I took it to Volvo Glen Cove on 8/27/2022. I was called on 8/6/2022 to tell me the damage was due to a rubber hose from engine block to valve that goes to heater core. Actual hose cost is $50 Total cost to me: $1300. I know there is another way than what was explained to me to do this repair. My car that I have not even had for a year yet has cost me more in repairs than several monthly payments. I called customer service and spoke with someone who sounded like they woke up from a nap to answer my call and she advised me to go to the sales manager at the dealership. I went to Glen Cove Volvo to speak with the sales manager and I was given a gofer, named Jonathan, instead. He helped me back and forth between the sales manager who sat behind her desk the entire time, which I found to be so disrespectful. I was told they could “try” to set me up in another vehicle that was newer and CPO. And showed me some options. Then I was given a low-ball offer for my current XC90. When I expressed this offer for what it was, I wasn’t spared the auction chit chat. The Volvo mission and values do not align with my experience through Volvo. I feel that I have been failed as a customer and I have lost trust in this company. I was sold a used lemon and instead of doing the right thing, I was given an option that would only benefit the dealership. A LOW-BALL offer that emphasized a Costco membership discount that EVERY Costco member gets. As if this was special to my situation. The uneconomical cost that this car has had in repairs in less than one year of my ownership is deplorable. I have asked for invoices of service multiple times and I have not been given the documentation I’ve asked for. This has been a very disappointing experience. At this point I am not expecting anything to change, and with that I will not be buying another Volvo nor recommend it to others. Maybe find another dealership if your really into Volvo because something is very wrong with the way Glen Cove handles business. As a previous reviewer said before, the dog was cute. Too bad he couldn’t handle business better! Follow up 9/8/2022: Went to pick up itemized invoices from service on my car and further discuss the situation. I was told that Kristin approved to pay 50% of my bill + taxes. I’m content with this effort of accountability in regards to the service department. Therefore, increasing to two stars. Other Volvo dealerships in area are over $100 cheaper in labor rate!

Jonathan Aboaf

I purchased an XC40 from Jonathan Goldman. I really enjoyed working with him and the manager Deron was a solid dude. Really excellent service, was in and out in no time