La-Z-Boy Furniture Galleries

Zx2Nick

Quality furniture it just didn't have what I was looking for.

Aaron K

Went in to look for a love seat and was helped by Kristin. What a wonderful and amazing person. She was so kind and explained everything to us. She had impeccable knowledge and was such a treat. We did not pick up the couch because we are waiting on a few things to go thru first, but as soon as we do we will be right back in there with her!

D G

I ordered a chair last November, understanding that it wouldn't arrive until June. I sat in every chair and decided on the exact chair I wanted. Then I picked the color I wanted. As you can see from the photo, that hand is my salesperson's hand acknowledging that this is the color I wanted. This didn't go as easily as I expected. The chair didn't come until July but still, I was happy to have it delivered. Upon arrival, I told the guys who delivered it that that is not the color I ordered. They showed me the numbers and I agreed those were the the same numbers but still that was not the color of the chair I expected. I went to meet Pete Kennedy (manager) at the store to discuss. There seems to be a consensus at Lazy Boy about the lighting being different, but I did not think that was the issue. Let me be clear, if the sales person would have shown me the color, of the chair that arrived, he did not, I would've said NO. I was clear that I wanted RED. So, now I have this chair that is not the color I wanted but the chair is great. I hope Lazy Boy will live up to their reputation and make this right. Today is Thursday the 21st of July and I met with Pete at the store on Saturday the 16th. Of course there was nothing he could do until Monday, but I haven't heard from him. I called this morning and he was busy with another customer. I very much appreciate feedback since these colors can not be confused in any light. The last thing Pete said was I'd like to see them side by side (as if that would change anything). Who thinks Lazy Boy will make this good and who thinks I'm stuck? 7/26/22 UPDATE: I was notified that Daniel would be coming by this morning between 9-11AM to bring me a new swatch so I could okay the color. He showed up and didn't know why he was here. I said, "do you know why you're here?" He said, No. Needless to say he did not have the swatch. Which really surprised me. Since I did have an email telling me would have it. He took some photos and took photos of my photos and left. Stay tuned because there will be more. Update: 07/28/22 Well, this has been interesting. Yesterday someone came by for an appointment that was not scheduled. I was not here. This morning, Thomas came by at 8:45 for a scheduled 9AM appointment. Luckily, I was just coming back from walking my dog to meet him at the scheduled 9:00AM appointment and caught him. He came in and took more photos of the chair I have that is not the color I wanted. He came with a swatch of the exact color that the chair is that is the exact color I did not want. It's weird. I expected him to bring the color I do want for me to okay it. Jesus, the warehouse manager, and I spoke and I explained again that yes that swatch IS the color of the chair, but that is not the color leather I wanted. In the meantime, I found a whole section on Facebook of dissatisfied Lazy Boy customers. That did not make me feel hopeful. I don't know what happens next but I'm thinking it's a big pow wow among the San Mateo store and corporate. I don't know what they'd need to talk about, a picture is worth 1000 words after all. Stay tuned...

Alfonso Gomez

Went to purchase living room furniture. Staff was really nice and knowledgeable about everything in the store. Will be coming back again for more furniture. Highly recommend to anyone.