Collateral Recovery

I said the same thing. And the answer I got was we're not consumers. They don't tend to our needs. I was also threatened that my car could be held for a few more days because i had an attitude. I had a 2 hour drive and a representative told me to be there at 1:30, after arriving, i was told no paperwork had been sent and when i called the 336 number, they denied anyone said that. I had to wait until the next day because it takes them "24 hours" to fax paperwork and take pictures.

You have to call the number then get a refererence number to speak to someone at each location.. On the phone they are very rude but in person they were very nice

I am not sure about the towing department. But Collateral have various hours and you must call in advance.

Collateral Recovery has a hateful person who seems to be a 1-woman show answering the phone, making appointments and calling out prices. Lavita or Vaita making like she’s transferring a call, changing voices. Very unprofessional. Not helpful at all and Definitely in the wrong business!!!!!! Shame on you!!!!!!!!!!!!!!!!!!!