Address: 1801 Jefferson St #103, Nashville, TN 37208, USA
Phone: +16153206073
Sunday: Closed
Monday: 10AM–7PM
Tuesday: Closed
Wednesday: 10AM–6PM
Thursday: 10AM–6PM
Friday: 10AM–6PM
Saturday: 10AM–5PM
Megan
***UPDATED: i know they have commented back informing me to call them in regards to my review, but I did call and you just get sent through to other people who tell you to call someone else and it’s an infinite cycle no one has time for. I have called multiple times to follow up from the comment and have left messages and there has been no resolution. The service at Jackson Hewitt is a joke. Really disappointed. Had an appointment at 2PM and didn’t get out of there till 5 PM. The first person who completed my taxes said she wasn’t sure if she could finish it cause she wasn’t sure if it was all correct. Then she had the other lady who was super kind complete it, but after they submitted it to the IRS i had saw they had SPELT MY NAME WRONG. She said they would resend it but I NEVER heard back after I left. I had called them multiple times throughout the week and no one could help me and I had been waiting for a call back. I finally got a hold of Tabitha and she was super kind-went through everything and corrected it, but they charged me for correcting it. When I went in to pay (third visit) I had to wait to get it taken care of when I was told to be there. When I did go back in to pay the $50 the lady had asked for my SSN out loud w other people in the office. Really disappointed in my experience and will never use Jackson Hewitt or recommend them to anyone ever. I should not have to pay to fix someone else’s mistake and the care I was shown was really poor. Hate I had to go through this and this made completing my taxes so much more stressful. Overall I have spent 7 hours at their offices this season.
Ashlyn Schroyer
Jessica was extremely helpful, very efficient, informative (as this was my first time filing taxes and she walked me though it all) and was great conversation throughout the process!! Definitely recommend working with Jessica at Jackson Hewitt!
kavanchy rhodes
Tabitha and Alethia are very helpful with filing my taxes.
Jay Palmer
Cierra was very helpful and genuine she made me feel like I was right at home amongst friends I'll definitely file with her next year.
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Yes, Jackson Hewitt offers multiple ways to file taxes for every comfort level. In addition to in-person appointments at Jackson Hewitt offices, you also have the option for limited contact drop-off (where you drop off your documents at an office and go), file with no contact via Tax Pro From Home, or file on your own via Jackson Hewitt Online.
Jackson Hewitt offices and their staff are committed to keeping you safe. Tax Pros and other office staff are required to wear face coverings, our offices adhere to social distancing protocols, and offices are cleaned and disinfected daily. For those who wish to have minimal face-to-face contact, limited-contact drop-off filing options are available .
Yes. Jackson Hewitt offices are following all safety guidelines provided by local, state, and federal authorities, including the CDC.
Hello Zabrina, Thank you for your interest in our no fee Early Refund Advance! You can bring the most up to date pay stub you have. If you are unsure of what to bring please visit jacksonhewitt.com/refund-advance or reach out to your local tax pro at jacksonhewitt.com/officelocator. We look forward to hearing from you! - Stephanie, Jackson Hewitt Care Team
If you have a MyJH account, you can log-in and view your filed tax return. If you don’t have a MyJH account, you can reach out to your local office to see if they have a copy available. If you need a copy of your return from the IRS, you can request a photocopy or a computer transcript. Photocopies and transcripts are free from the IRS. If you need an actual copy, complete IRS Form 4506 and pay a $50 fee for your filed tax return and Form W-2.
To get a copy of your Form W-2 or Form 1099, first contact your employer or financial institution. If we used your W-2 to prepare your tax return, you can log into your MyJH account and view your filed tax return including your W-2. If you don’t have a MyJH account, contact your local office to see if they have a copy of your W2 available. You can download Form 4506 at www.irs.gov to request a copy of the return you filed with the IRS.
We appreciate your business! For security reasons, Jackson Hewitt offices do not have the ability to check the status of your refund with the IRS. Please visit https://www.irs.gov/refunds with your Social Security Number or ITIN, filing status and your exact refund amount to check the status of your current year refund. You can also call 1 (800) 829 - 4477 and use the refund status option offered on the TeleTax system.
Your life situation plays a big part in determining the documents needed for your tax appointment. Married? Have kids? Own a business? Besides your Form W-2 or Form 1099 income statements, this tool can help you determine other documents you may need to bring- https://www.jacksonhewitt.com/file-taxes-options-products/free-document-checklist/
Training is key to becoming a Jackson Hewitt Tax Pro. Our tax courses are offered at various Jackson Hewitt locations throughout the country. To get details on the Jackson Hewitt tax course most convenient to you, please complete the following form - https://www.jacksonhewitt.com/tax-preparation-classes. One of our Jackson Hewitt offices will be in contact with you.
We apologize if your experience with Jackson Hewitt did not meet your expectations. Please call our Customer Service line at 1 (800) 234 - 1040. A live agent will assist you in filing a formal customer service case. A local Client Care Manager should contact you within 24 hours.
Jackson Hewitt Tax Pro can assist you with the IRS amendment process. Call your nearest Jackson Hewitt office for details. We can help correct any errors or omissions on your original return, and in some cases, even change your filing status.
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