Montgomery, AL Lowes: We attempted to return plants that had died within the time allowed. An original receipt was presented. The cashier informed my son that the original container must also be returned. He shared with her that containers had been discarded when plants were potted. He also pulled up on his phone the Lowe’s return policy stating that plants could be returned within 90 days with an original receipt. She literally screamed at him, “SIR GET OUT OF THE LINE!!!” It was an embarrassing and demeaning experience. He asked to speak to the manager. After waiting for over an hour, no manager came. I am sure that all of this can be verified on surveillance cameras (Date 10/10/22 2:00-3:30). This surely was one of Montgomery Lowe’s lowest moments.
How can you sell anything in this store. No one around to help. Called operator for help in carpeting and she starts ringing phone in dept. How stupid. Then there is a guy walking around pretending
to ignore us.
Dick Martin | Oct 14, 2017
Robert Cox | Oct 14, 2017
Most questions can be answered by downloading the app by getting the app you can answer your own questions and not waiting on anybody to help you very efficient and if this doesn't help ask again about the app Robert