Hertz Car Rental - Gainesville Airport (GNV)

adam harp

Flight from Atlanta to Gainesville was delayed. Called this location 3 times from 10:30 - 10:40 PM and no one answered the phone. Hours of operation are supposed to be through midnight, so either they aren't advertising correct hours, or they just can't be bothered to answer the phone when customers call late at night. This is the second Hertz location this week that didn't answer the phone during listed business hours. Unfortunately I have to rent from Hertz when traveling for work or I'd never rent another car from these jokers. EDIT: Finally got through to an employee who offered to stay on site because multiple customers on the same flight have called. Rating bumped up to 3 stars because of Jessica's outstanding customer service.

Anna Martinez

Fraud company. Ripped us off and left us stranded without any care or compassion. Will be reviewing with BBB immediately

Anthony King

Outstanding job starting with Brad. 🙌🏾

Garielle Battle

Just recently received a car from here. It seemed clean at first. But, a day into my rental I dropped the car key under the seat. While getting low to retrieve them I seen old food & trash up under the passenger seat that was left there from a previous use. Later during the night, I came out to the car to get some of my belongings & surprise to me! The car is ROACH INFESTED. I seen about 20 full grown roaches running around the car! I am beyond disgusted!