Address: 5751 N Hamilton Rd, Columbus, OH 43230, USA
Phone: +16144185350
Sunday: 11AM–5PM
Monday: 11AM–8PM
Tuesday: 8AM–9PM
Wednesday: 8AM–9PM
Thursday: 8AM–9PM
Friday: 8AM–6PM
Saturday: 8AM–4PM
Janelle Miller
I’ve been very happy with the services that I’ve had with Penzone. I’ve been going there for years and recently had a bad experience that I was truly surprised with. First, the service that I needed wasn’t on the website so I had to text the stylist for the cost and to set up an appointment. Unfortunately, she told me the wrong amount and I had to pay $45 more. This could have been prevented if it was on the website. Second, after the the procedure I noticed that she went outside the lines and now I have 2 permanent lines on my face that is unacceptable. When I wanted to talk and ask how to handle this the front desk reception basically told me no that I couldn’t speak with her and ignored me while I stood at the desk. I had to ask again after 5 minutes of them ignoring me and taking other customers. Finally, I reached out to the customer service on the website twice and still no one reached out. So now I’m leaving a review because no one has contacted me. Truly disappointed after going there for years.
Katie Elkins
Mia is amazing. She listens to my hair concerns and knocks it out of the park.
Jeanne Earhart
The decorating is not particularly pleasing to me.
Lynn Huff
I absolutely love my haircut! Victoria got it exactly right!
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Hello Carol, We would be able to help with your hair. We offer a wide array of hair treatments to help with breakage. We recommend scheduling a hair consultation to talk with a professional about the best steps to take. Please feel free to call our Guest Experience Center if you need any help with scheduling. Thank you,
Hello, We do have certain professionals qualified to work with human hair wigs! If you would like to schedule an appointment, please give our Guest Experience Center a call at 614-418-5350. Thank you!
If you call the main number from Google and ask them for the number or to connect you directly to your salon of choice they will.
Hello Becky, Our salons do work with Wigs for Kids! We do offer a haircuts with the donation as well as that haircut would be 50% off. Please let us know if you have any other questions! If you'd like to speak with a Guest Expert please give us a call at 614-418-5350! Thank you!
I always make an appointment but I don't know for sure if it is required. You usually can get in on the same day that you call.
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