Northeast Credit Union

Category: Financial institution

Address: 199 White Mountain Hwy, Conway, NH 03818, USA

Phone: +18884361847

Opening hours

Sunday: Closed

Monday: 9AM–5PM

Tuesday: 9AM–5PM

Wednesday: 9AM–5PM

Thursday: 9AM–5PM

Friday: 9AM–5PM

Saturday: 9AM–12PM

Reviews

Joanne Mitsiaris

Aug 11, 2022

I was very frustrated speaking with the 800 number with an online banking issue I couldn’t understand her & she was absolutely no help! We went to the branch here in North Conway & Jamie not only helped us but I was still having an issue & I called her directly & she helped me out and the problem was solved. She was so patient & understanding! Great customer service!

Caleb Ness

Jun 4, 2022

Got a great rate for my new vehicle through this bank. Riley is the man and was very easy to work with!

Dawn Garza

Jun 3, 2022

I was at the bank in North Conway on an EXTREMELY busy day. I was looking to open a checking account. I waited in line for quite some time. The first available teller told me NO WAY is it possible to do it today. A nice young man named Riley that was working next to her said he would make time. If I didn't mind waiting. So he helped get the lines down. As he said he helped me open my account. He was friendly, courteous, and knowledgeable. He helped me with all my banking needs while giving me his undivided attention as to what I was looking for in a bank. He went above and beyond his job. If you are ever lucky enough to have him as your teller you will see what I mean. Hats off to you Riley northeast credit union is lucky to have such an attentive employee. You deserve a raise or promotion. Thank you for making my banking experience a great one! Dawn Garza

Crystal Stewart

May 6, 2022

Jeff and Riley went out of their way to help me with my auto loan. They are always so wonderful. Thanks guys.

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Questions & Answers

Has anyone else experienced targeted behavior by this branch?

Loki Lo | Oct 14, 2019
Northeast Credit Union | Oct 14, 2019

Hi Kristen - Member service is very important to us and we aim to treat all of our members with respect and kindness. If this isn't your experience, we want to know. Can you private message us your contact information, so we can look into this further? ~Jess

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Is it protocall to keep contact through email when members have specified asked for letters and or phone contact and not emails through accociates and account settings?

Loki Lo | Oct 14, 2019
Coco Gypsy | Oct 14, 2019

Seems strange that I asked this two weeks ago and now just getting an answer when I've asked for about a month to be notified by phone...

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When a member dose not have their member Number to give over the phone what information is required to Secure their identity?

Loki Lo | Oct 14, 2019
Northeast Credit Union | Oct 14, 2019

Hi Kristen - You can also verify with your social security number. ~Jess

Edit... Can banking associates see your Tranfers and pending transactions in the system to other institutions...

Loki Lo | Oct 14, 2019
Northeast Credit Union | Oct 14, 2019

Yes, call 888.436.1847 and someone can assist.

Who answers these online questions?...

Loki Lo | Oct 14, 2019
Northeast Credit Union | Oct 14, 2019

Our marketing team answers all questions on Google. ~Jess

how do i get into my savings account

rocky thompson | Mar 17, 2022
Northeast Credit Union | Mar 17, 2022

Hi Rocky - If you call 888-436-1847 a Member Experience Specialist can assist.

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Is there a time that the bank will be open for customer help.

Melissa Reny | Oct 13, 2020
Northeast Credit Union | Oct 13, 2020

Hi Melissa - Our branches are open for some service by appointment only. If you'd like to set up an appointment, you can do so by visiting necu.org/hello ~Jess

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Is there a minimum balance needed to open and maintain a Savings account?

Karen Grammo | Oct 14, 2019
Dale Harrington | Oct 14, 2019

Yes 5.00 to open one

Dose your account have to be in a positive balance in order to have a banking associate credit or get rid of overdraft fees due to suspicious activity on ones account?

Loki Lo | Oct 14, 2019
Northeast Credit Union | Oct 14, 2019

Having a fee waived or your account credited is on a case by case basis. Please call 888-436-1847 to find out the process on your specific account. ~Jess

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Is this no longer a service provided with northeast? No one seems to be answering...

Loki Lo | Oct 14, 2019
Northeast Credit Union | Oct 14, 2019

Hi Kristen - If you have any questions, feel free to call 888-436-1847 and a Member Services Representative will be able to answer more immediately. ~Jess

Can I get statements mailed please?

Gail Martineau | Oct 14, 2019
Northeast Credit Union | Oct 14, 2019

Hi Gail - You can have statements mailed. You can change your statement settings by logging into Online Banking and edit your preferences in the Document Center. If you have any questions or need assistance, you can call 1-888-436-1847, and a Member Services Representative will be happy to help. ~Jess

Do you have a coin counting machine?

michael drew | Oct 14, 2019
Northeast Credit Union | Oct 14, 2019

Hi Michael - Our Conway branch does not have a coin machine. Our Berlin branch does. https://necu.org/member-services/coin-counting-machines/

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Can I open an simple checking account online

Jen Cheek | Oct 14, 2018
Allen James | Oct 14, 2018

I believe you need an ID that's the bank that I use the tellers and the staff are very nice people very helpful and they will go out of their way to help you

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