McDonald's

Courtney McClendon

Worth the read if you're looking for FAST. I'm giving ONE star because zero stars is not an option. I frequent this location as it is close to my work. Be warned this location is also next to a high school.... EXTREMELY BUSY DURING LUNCH TIME. With that being said, I obviously realize this BEFORE deciding to have lunch here each time. The experience I had on Tuesday Oct 11 was unacceptable. When I arrived at 12:08pm, I ordered from the kiosk as the "waiting area" to receive already placed orders was very crowded and it would have been difficult to order at the counter. I ordered a mcdouble bundle with no onions extra pickle and it comes with a small fry. My receipt printed out with time of 12:10pm. I proceed to find a table and wait for my receipt number to be called. 20 MINUTES later, I approached the counter and politely asked if my order would be ready soon as I have to return to work. The gentleman (no name tag) asked with frustration what was my order? As I began telling him my order, he walked away yelling to the kitchen asking for the cheeseburger special. I was TRYING hard to communicate that it's a mcdouble not a cheeseburger however, he and other staff (drive thru window) we're yelling "where's that no onion extra pickle cheeseburger". Then a manager lady, again no name tag, points to a bag on a cart where bags of finished orders and drinks wait to be handed to the customer. The gentleman grabs the bag and hands it to me. I ask for ketchup. He grabs the bag back and adds ketchup. I feel the fries and they are COLD. I ask for fresh fries. BIG MISTAKE!!!! HUGE. With attitude he proceeded to get me new fries. His coworker at the register says "Can't you see the lobby full of kids" I said "yes but that's no excuse for poor customer service"! As he was handing the bag back to me, I was already late getting back to work so I inadvertently took the bag a bit quick. The gentleman yells "Don't snatch from me, I didn't do that to you" I was already upset so I just turned around and walked out. I decided to call the store from my car in the parking lot and speak to the manager about this gentleman and his attitude. That was another HUGE mistake. Someone answered claiming to be a manager. I explained what happened. She said she would speak to the employee. Ok fine ... BYE.... but nope, I open the bag and my order was incorrect. I take my bag with receipt back inside and the MANAGER, CREW AND CUSTOMERS are discussing the phone call I just had with the manager. How is this ok? The manager should NOT discuss this with customers. The manager comes over, I explained that even after all that, my order is wrong and I ask for my money back. She proceeds with the return. I put the meal on my debit card but left my purse locked in my car so she shoves the $3 and change into my hands all at once and tells me to have a good day as I tell her I will not be returning to this location. I will travel over the bridge and go to the Nova/Granada location and hope the same manager/crew aren't there. 🤔

Keith Garnett

Great for take out but I wouldn't dine in its not a good idea in my opinion

Lynette Alexander

It's Micky Ds but not real busy but I have never had any issues with the food here.

Bruce Daniels (Opinionated)

My girlfriend and I went in the place that looked like it was abandoned the girl had seen us standing there at the counter but she ignored us and kept doing what she was doing and finally she came over and took her order she actually seemed like she was mad about having to talk to us. Would I go back no but to be honest with you all of the McDonald's that I have been to lately are about the same.