Cox Store

Jasmine Miles

Choose any company expect cox. They won’t fix any problems. After 9+ years of Cox service, next week will be our last moment as cox customers. After a month of losing internet connection 6+ times a day, 5 technicians at my home, speaking with 15+ customer service agents, and being verbally abused by a service agent, being hung up on from a loyalty representative, and at least 4 chat sessions on your website, I’ve decide that I will begin service with another organization next week. I’m thrilled that I will be able to work from home again. I’ve tried for a month to resolve this issue by replacing the modem and router, while completely rearranging my schedule 5 times to make sure that technician could resolve the matter. Every technician that visited my home informed me of a problem that the last technician stated was resolved. None of the technicians that visited my home would troubleshoot the Homelife camera. The first technician that visited my home informed us that the cables outside of home were never properly installed, which meant we never received the speed of service we’ve paid for. On multiple occasions cox staff attempted to sale me additional services/equipment while not working to resolve my current issues with the internet. The last technicians that visited my home on 8/10 advised me that if I rented a modem that would fix this issue then I advised him that I bought the modem from the cox store a week few ago. He continued to advise me that since it’s not cox equipment then that it must be the problem. One of the 6 customer service agents that I spoke with this morning advised me that upgrading to fiber would fix the issues from the last month. Thursday morning a supervisor informed that she would be submitting an escalated ticket (CUI13218335) for a tech supervisor to contact me within 24 hours. I never received a call from a technical supervisor. One agent this morning yelled at me and continued to talk over me while advising me that “the problem with the internet issues for the last month are related to the disconnect with my husband”. I was attempting to advise this agent of the conversation I had yesterday, which shouldn’t have changed any promotions on my account. I strongly encourage you to listen to this call for further clarification on the customer service agents horrendous behavior. Another agent this morning transferred my call after she told me she wouldn’t be transferring the call and she transferred me to the business department that was reluctant to assist because I’m not a business customer. I’m disgusted with the lack of customer service and technical service I’ve received over the last month but I’m thrilled to know that another company.

Bradley Harvey

Friendly

Billy Goode

Cox is Cox they will never change their ways offering one price yet charging another. Also increasing the price until you can afford it anymore. The people at the store where helpful and friendly, but quoted one price then add $10 more by the end of the transaction. I don't think it's by a mistake or anything like that I think it there intentions to get every penny they can from you. I think that's bad for business when the promotions run out and the prices sky rocket to the point the consumer can't afford it.

Debbie Daniels

I have no problems with the Cox Store. They are great! It's the App and Cox's high prices I can't stand.