Umpqua Bank

Natasha Mowdy

IF I COULD RATE LOWER THAN 1 STAR I WOULD!! They like to charge you for everything down to the paper they send your statements on every month...hidden fees everywhere!! Not to mention try calling this bank to reach anyone be prepared to wait on hold for over 30minutes! Worst bank ever dealt with... Never again. I would mention more about what I dont like about this bank....but why? They say they strive for great customer service...well who is in charge of that department??...they should be fired!

Richard Groesbeck

Manager is argumentative, stand offshore. Main office in Roseburg does not care.We’re very sorry to hear about the experience you had with our store manager. Ideally, we would like all your interactions with us to be a positive one, and back up our reputation as having excellent customer service. I only hope that the unpleasant encounter you had does not reflect on us as whole, as we strive to resolve any errors with urgency and handle every issue as if it were our own. I am truly sorry if you didn’t get the chance to experience that for yourself. Thank you for taking the time to relay to us your thoughts and concerns, as it is only with feedback from our customers that we not just meet your expectations but exceed them. Your feedback has been forwarded to the appropriate individuals to review.

Richard Groesbeck

Manager is argumentative, stand offshore. Main office in Roseburg does not care.

Cheri Kruger

I have been banking here for 30 years. I originally gave this bank 5 stars, but after yesterday and what I witnessed when it came to an elderly gentleman, I have now gave this bank a 1 star. I used to love this bank. I understand the …Hello Cheri, We’re very sorry to hear about the experience you had at our Jefferson Oregon location. Ideally, we would like all your interactions with us to be a positive one, and back up our reputation as having excellent customer service. We only hope that the unpleasant encounter you had does not reflect on us as whole, as we strive to resolve any errors with urgency and handle every issue as if it were our own. I am truly sorry if you didn’t get the chance to experience that for yourself. Thank you for taking the time to relay to us your thoughts and concerns, as it is only with feedback from our customers that we not just meet your expectations, but exceed them. Your feedback has been forwarded to the appropriate individuals to review.