Comfort Suites Pflugerville - Austin North

Taylor Walker

Terrible customer service. The lady at the front desk who checked us in neglected to do her job in many ways. First she gave us key cards to a room on the second floor without even scanning them in the system, clearly inactive. Then she gave us a different room and remembered she forgot to have my sign the form required to check in so basically completely did the whole process all over again. Neglecting to give my ID back. Doing this, she realized she marked my debit card transaction as a cash transaction in her system and requests she scans my card to get a copy of it so her boss can fix it. I double check to make sure she is not going to charge me twice and she reassured me she wouldn’t but went ahead and did it anyways. Then gives me fake information telling me the money will be back in the morning, we all know it takes 4/5 business days. After I complained to her she offered to take matters into her own hands and buy my boyfriend and I our dinner for her mess up? The whole entire situation is very unprofessional. The staff basically told us there’s nothing we can do but call our bank, seemingly unsure if we will even be refunded.

horsewomen Joanna

Very nice and great customer service ..Coming from California for the first time we were unsure about our stay but was welcome buy Tiffany she was great !!! Very helpful friendly since the minute we walked in Informed us of all the local stores..And Shawn was also very helpful 👌We Would definitely stay here again..Thank you Comfort Inn... For making my grandson's graduation a pleasant stay...👍👍👍👍👌👏👏👏

Steve

Positive: Breakfast service adequate. Parking adequate. Price would have been fair if accommodations had met minimum expectations. We¿ve stayed in basic hotels as well as true five star resort facilities. This experience was far below expectations for this bran Negative: Dried blood on window curtain. Unpleasant smell (urine/ammonia) in room. Smoke alarm battery dead and alarm constantly chirping. We changed battery ourselves when no one came to address issue despite calling front desk. Room AC unit rattled loudly.

Jean

Positive: The hotel was clean. Nice room. Hot breakfast, many extras! I was mostly impressed by the staff. They were extremely accommodating!  the front desk was friendly and helpful beyond words. The hotel is blessed to have such an excellent employee! Negative: no