Address: 20875 FM 1485 G Ste G, New Caney, TX 77357, USA
Phone: +12816898400
Sunday: 11AM–11PM
Monday: 11AM–11PM
Tuesday: 11AM–11PM
Wednesday: 11AM–11PM
Thursday: 11AM–11PM
Friday: 11AM–12AM
Saturday: 11AM–12AM
Angela Bauer
COOK THE DOUGH! I always order from here because it's convenient and I've always like Papa John's, but even when I put on the order to make sure it says "well done" so the dough isn't so raw they still continue to deliver the pizza with the dough barely cooked. This constantly happens and I think this is just going to be my last time here, because I'm tired of asking and no one listens.
Rose M Sivcoski
I hate writing a disappointing review on a place and staff, but enough is enough. This location use to be the bomb when they first opened, the past 2 years it has fallen and going really low in customer service and food quality. Besides getting a thin crust burnt pizza yesterday for the kids, which most kids eyes pop out when they see pepperoni pizza, this one could have been used for a frizzbee. Pizza should ooze of cheese and sauce, bend when you pick it up to bite it on the regular slices. Every pizza we have gotten this year has been over cooked and dark brown cheese, black bottom. Last month the guy at the store didn't make our pizzas right and told my husband they are too busy to honor special request, Ok then why do they have "create your own" on the menu? It was simple I called too to make sure they marked the box and asked them not to sprinkle dry seasonings on our extreme pepperoni because it makes it too salty, that's it! Our three pizzas were so over seasoned, burnt and salty that I think it was intentional. We actually just threw them away, Another time they made us wait in the car after ordering online for almost 50 mins after a 20 minute drive there, not busy that night and when my husband kept asking they said it was not ready only to be finally found sitting the whole time in the delivery section getting cold, yuk! So eating out cost too much to bother with that wasting our money , gas, and time. We drive a ways to get something nice just to be disappointed, so we are done with it all! I mean once maybe a fluke, twice, maybe a mistake or bad day for someone, third or more just irresponsible.
Taja C.
I placed a carryout order on 1/25 and the gentleman who answered the phone was very pleasant. The pizza was made quickly and when I went to pick it up the customer service was wonderful. I will definitely be ordering pizza from this place again.
Nick Warren
It took about 10 minutes of waiting on hold to place an order for pickup. After arriving I see why, they only had 2 people working. One guy running deliveries and one guy cooking and answering the phones. I dropped one star as they do not have a restroom for customer use. The subway at the other end will let you use theirs. The one man working inside looked to be making everything fresh and it was very clean looking inside. The work area looked clean as well. The food was good and the wait time was about 30 minutes for a pickup order. Customer service was good. They were not rude nor over the top in your face fake happy pushy like. Overall I would buy pizza here again and recommend them to others. The food was fresh and very good for a big production place.
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The App is pretty easy to use. And if it's an order you get often you can save it for a favorite quick reorder it takes second Plus you get papa points to get money off your orders. Enjoy
Papa John's does not have a "special" menu for "any" events or school functions. I believe that if you order 10+ pizzas or more, you can get them for $7 each, one topping.
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