The UPS Store

Michael Shonk

Very nice staff

Elizabeth Sager

Why is the store closing at 5:30 when the hours clearly say 7pm? We have a package to ship, and was told by the young lady that since she was by herself, she was closing. The time was 5:30. What gives???? We are now scrambling to get the package shipped.

Colleen Cota

Went to the UPS Store on Monday in hackettstown to have a package sent to Colorado for it to show up on my porch today. When I called the store I was told they have no idea why it was shipped to my address (which is not anywhere on the package) and they couldn't help me. So I will have to go out of my way to take the package down to hackettstown and get my money back. Lack of customer service. I will not be going back.

N A

The guy before me had so many Amazon returns & the guy helping him was annoyed. When the customer left he loudly said "this is why I hate Amazon returns" Long behold I had a couple returns myself; but nothing compared to the previous customer. I told him " well I have Amazon returns as well" & he said "yeah but not 30 like him; I hope ". He proceeded to help me and only scanned one item before he stepped out to do something else without telling me anything.. that was rude already. Therefore his female coworker helped me out and I had 6 returns she scanned and said " oh he would of hated you too" ...after the same guy came back and the guy was like " oh it's you again.. you're Amazon most favorite customer". I am in complete shock how this customer was treated and the remarks I got as well. This is prime example of horrible customer service and it makes me not want to go back. I only wonder what they say behind peoples back when they leave the store.