Golling Chrysler Dodge Jeep Ram

tim canton

Mike is always willing to help me whenever I call him for advice

mel fisher

I got a flat tire. mike took care of it and wait time was 45 minutes not bad.

mike belzyt

MIKE IS THE BEST PERSON TO SEE AT GOLLING

Jill Hemmen

Make an appointment at the dealer. First one in line, waiting for them to open. They open up, have you pull inside. Go see your service tech at his desk. Waiting for him to come back from the floor. While waiting, another lady comes in behind. Then a man. 2 people waiting behind me. Service Tech comes in, says good morning. I walk up to his desk and he says, let me take care of this gentleman first. Oh. Ok. He was here last. Does the 'gentleman' say, take care of these 2 first since I walked up last? Of course not, he walks right up. Listening to their conversation, the gentleman has a corporate lease. Ok. Then I hear its a Alfa Romero. Ok. Then the gentleman is escorted to the Alfa lounge. Ok. Then it's my turn. Service tech takes my name and ask if I'm waiting. Yes. Okay, follow that Hall to your left to the lounge and I'll come get you when it's done. Ok. The ONLY reason I came here is because my Tuffy shop doesn't have the machine to do the Trans flush on my Jeep. Moral of the story, if you offer premium service to specific corps and specific customers, you should have a designated person to handle your premium customers. You alienate and discourage 99% of your customers by treating them like 2nd rate. Update: Customer recovery - Ed, the manager, called me and personally apologized. That was very unexpected. I appreciate that he took the time to reach out and try to retain customers. Golling, you need to hire more colleagues like Ed!