Diamond Medical Equipment, LLC

suzanne young

Mike, Erin, and Nina were all very helpful and kind! I learned the different types of equipment available and know I got exactly what I need. I will only go to Diamond Medical Equip. for any future needs!

Julie Young

The staff here were all extremely helpful with picking out what I needed for a family member. They have a huge selection of medical equipment and supplies were all pleasant to interact. Highly recommend

Stephen Medeiros

Diamond medical is my go to company for all DME and Swallow studies. The owner Mike goes above and beyond for the community

Don Gilleo

I called them Monday March 21, 2022 for a problem with the wheelchair I had bought from them about two and a half years ago. The right brake was loose, not locking properly, so the wheelchair would roll out from under me when trying to transfer in and out of it. A very dangerous situation. The young woman I spoke to told me I had to pay a $50 dollar service fee, so I gave her my credit card information. She told me someone would be out to see me maybe that afternoon, or certainly the next day, Tuesday, march 22. On Tuesday I called back, spoke with the same woman, and told her that a friend had come and helped me check, and that the slot where the bolt goes to clamp the brake assembly to the wheelchair frame was cracked and broken. The brake assembly would have to be replaced. She thanked me, and assured me someone would be out. I waited all day long Tuesday and Wednesday, and no one came. It's now Thursday, and still no one has come. When I call, I get their answering machine, "they're on the other line".I've left multiple messages, and no one has returned my calls. At this point I sincerely doubt that they are an actual real medical supply company. If I could give them a zero rating I would. I'd recommend that no one else do business with them. If it were just a matter of them being busy I might understand, but ignoring customers and not doin something as simple as a return call is beyond bad service. Update: March 26. Mike from Diamond Medical called, and offered to come repair my wheelchair. He worked hard for some time, and was very nice, and very apologetic about the delay in getting to me. I feel much better now about this company. My previous comments were based much on the fear I had that I might fall while trying to transfer, which would be a very serious situation for me.