Chase Bank

Hatice Tutus

Chase You lost my trust. I wish I could press no stars at all but system won’t let me. I walked to the branch with my 62 years old mother to have them notarize a document and they said person who does The notary is not working. Side note: I also called the branch but no one answers the calls. Anyways I thought “it will be fine. I’ll walk tomorrow”. I walked to get my documents notarized And suddenly person that does the notary doesn’t have her keys. They send me to somewhere close again I’m walking with my mom and said if I tell that chase send me it will be fine but it comes out that they can’t do it either. Again I call chase but no answer. Very very very bad experience. I’m still frustrated. Chase bank, you might need to work on to solve some problems!!!!!!!!!

Chalice Dalton

I give these stars to Dianne! She is very nice, friendly and very helpful! We had a situation there in that bank, which she fixed for us right away. The other employee I wont name didnt even apologize to us for what had happened. She always kept a smile on her face and made us feel a LOT better about everything and made our funds available to us right away.

Derek

I wanted to share a quick story about my experience to help others decide to bank or not bank here. A couple days ago I logged into to account to view my payroll deposit was deposited successfully into my savings account, which it was! Things have been going smooth with Chase so far, no reason to complain, or so I thought... I logged in today to move some money around and I noticed my savings account was missing? WTF? I had a lot of money in that account, where did it go? Well after calling the bank, I found out that they had CLOSED my savings account due to 'no activity' and returned my money to the payroll company. How god damn kind of Chase! So to make matters worse, they will not re-open the account, I have to go into a branch and open ANOTHER savings account. Not to mention contact my HR manager and get a physical check after they can prove the check was returned by my bank. This will be a multiple day process that could have easily been avoided if they could see the activity in my savings account before closing my account. Very disappointed in my experience here at Chase. Worst banking experience I've had. Bring your money elsewhere if you want any sort of competency.

Zach Hunter

Love chase bank and their online banking but every time I visit this branch the members working here treat you as an inconvenience. They complain about helping their customers. Anything more than cashing a check is too much work. Asking for my deposit statements that only chase can print should take 5min to print with a personal banker however I've been told they are too busy, about to leave for lunch, or that only one banker can do that, etc. Went to another branch and the banker helped quickly and effectively. Consider local credit unions or other branches. one star review (Couple of days later) Went back in to the bank a couple of days later and received great service. Very attentive and helpful and made my experience much better.