Hampton Inn & Suites Nashville-Smyrna

Joy oguoma

Where do I start when I talk about my experience at this location if I could give a -5 and less I would. The management at this location is so bad even their employees mentioned to me that the assistant general manager Mary Pitts has the reputation of being rude to the customers she was the person working that day she treated me and my family like we weee less than her and the overall General manager Darci Golden was so rude to me after weeks of trying to get in touch with her concerning my experience at the location, she didn’t give me a chance to explain what happened and rudely dismissed me and dropped the call. Everyone who has met me will tell you that I am the nicest most forgiving person you’d ever meet, I never leave a review but I had to make an exception. After working in customer service for more than 3 years I have never and would never treat a customer that way.

Jessi Sanchez

We stayed the night since we were going back home from Florida. I booked this hotel due to the good reviews but our room had an odd smell to it, it looked clean but I was a bit iffy. Overall Staff was nice, breakfast was good. They have a make your own waffle station.

Genevelyn “GG”

Our room was nice & clean. Breakfast was delicious and there were many options to choose from. Front desk was helpful. Pull out bed couch. Close to shopping.

Lesleigh Elias

We already paid in full before arriving but someone at desk, I think his name was Seth, said he would cancel the charge if we paid him $118 in cash for another room to be able to check in early, which we agreed to. He gave us a key but when we entered, the room was occupied. He took my husband to two more rooms also occupied. Finally we got a clean room. That day I broke my arm and was in the hospital when the hotel told my husband there was a problem and it doesn’t show us as paid. They tried to lock us out of the room. They wouldn’t talk to us or try to contact us, we had to go to the desk and argue with the manager. I told her Seth told us he called the manager when we checked in, and she said she was the manger and has not spoken with him. My in-laws had a similar situation they were trying to sort out at the same time. We had to write out statements and forward our booking confirmations to her and she said she would investigate but she treated us like criminals and I was ready just to walk out. I wasn’t going to shell out any more money. Seth had said they were having issues with new hires and booking. I’ve never had such an awful experience and that middle aged blonde short “manager”was horrible to us and never refunded anything to us and made us feel stupid for falling for the scam when Seth works for her! She was too busy at the Hilton next door to bother doing her job. And the pool was over chlorinated. UPDATE: the manager of Hampton Inn did give me a refund for the prepaid price.