Paragon Stairs

Till Meinhof

Rachel Mumbauer from paragon was great in designing our spiral staircase in a tight space - we had to use a fairly small egress window because of FDNY restrictions on roof space, and Rachel managed to fit a beautiful steel staircase into this space. The quality of the stairs was good although the balusters could have been a bit nicer for the price. Still, we’re really glad that this worked out.

Mike Pilch

The design and sales process was good but customer service has been horrible. I have been trying to get replacement parts for since September 8th. My initial response from customer service was very quick but they no longer respond to emails or phone calls and I have no way of knowing when my parts will arrive.

Gabriel Watson

It was a mixed bag when it came to Paragon. The order process was a good experience and the sales person was helpful and responsive to all our questions. The freight company that they contract through wasn't very good at communicating that they were behind schedule. I would recommend anyone that ordered a spiral staircase frequently check the status once shipped via a phone call, because they wont update you if they are behind schedule on your shipment delivery. They could do a better job of packaging the stairs, it came in a very large box and the box was completely smashed, luckily there wasn't any damage to the stairs. They probably should be using liquid foam spray when shipping to better protect the product. I would imagine that many of their packages end up being damaged and damaging the stair case materials. Once assembled the stairs looked great and the quality was better than expected. We ended up being short one very small piece (1 single baluster cup) so we couldn't finish the stair case and get it inspected for our permits as planned. We reached out multiple times via customer service over a 2-3 week span, with no real results. I submitted a bad review via google, and they resolved the issue of the one missing piece within 2 days. So if you really want movement on any complaints I guess that would be the best way. I would have given a 5 star review because the product was nice and high quality in my opinion. But the shipping, and customer service is below average.

Dean May

Very clear instructions, solid steel parts, well-primed and relatively easy to install! The people were very friendly. Relative to materials high costs in general, found the stairs to be competitively priced. I would buy another one!