MoneyGram International, Inc (HQ)

Category: Corporate office in Dallas, Texas

Address: 2828 N Harwood St #15, Dallas, TX 75201, USA

Phone: +12149997552

Opening hours

Sunday: Closed

Monday: 9AM–5PM

Tuesday: 9AM–5PM

Wednesday: 9AM–5PM

Thursday: 9AM–5PM

Friday: 9AM–5PM

Saturday: Closed

Reviews

issa itani

Aug 25, 2022

I have been a moneygram account holder for more than 12 years . I have always used the online service to send money to my family who lives overseas. I never had any issues with the Company ,until July 2022. I tried to make a transfer online . I kept getting an error message saying: "due to your security you are unable to make a transaction online ,by phone or in store" I called customer service to see what is the issue . They Said that my account is under review by an automated system and more than likely I can't use moneygram services anymore. And I need to find another company. I asked several times the reasons and if there is solution. They refused to help me or provide a solution. I never done anything wrong and always use the same account. Customer service barely speak English and were never been helpful. I deserve to know what happened to my account and if there any suspected security breach or anything that has been compromised. I opened many complaint cases online and they closed the cases without providing any solution or a legit answer. I am going to seek legal advices and report the situation to authorities and businesses bureau.

zaza tsulaia

Aug 22, 2022

Beware from Micky mouse company, with “no reason”

Bas

Aug 6, 2022

Bad company

ar2 _

Jun 21, 2022

I have no words to describe how horrible experience I got from this company. In a 3rd world country waiting for emergency money from my family just for food super small emergency amount.Only wasted time, stress, stress for local bank people... And all for nothing. I really wish all MoneyGram workers to get this experience in return x3... They created stress simultaneously on the far ends of earth. I don't know what they are offering and I don't know what they are selling - but definitely they are not able to offer money transfers between distant countries... [EDIT] after owner Response // you think i remember transaction number after half a year or more?

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Questions & Answers

Why when I inquire about your refusal to transfer money do your customer service representatives in the Philippines and Nicaragua refuse to give me an explanation. Can you teach them to speak English so they can be understood?

Russ S | Oct 12, 2019
David Ashby | Oct 12, 2019

They are too cheap to hire good people. I have used them a lot but then I sent a transfer and it said money ready for pickup when receiver wen to pickup money they said money not available. I called their customer service which is useless and they said there was a problem they couldn’t ell me why but that it would take 3 to 10 business to get my 2800 back. I am calling the state attorney in Indiana about his. This company is the worst I have run into.

Read More

I wish to transfer $490.00 to my lawyer in Accra,Ghana from Puerto Rico. Does Money Gram allow transfers to Ghana?

Esteban McGrath | Oct 12, 2017
MoneyGram GMB | Sep 11, 2022

yes please see https://moneygram.com.gh/

I have a moneygram check from a few years past. How to get the check reissued to cash it.?

Gerald Mansfield | Oct 11, 2021
MoneyGram GMB | Aug 12, 2022

MoneyGram money orders do not expire. Money orders that remain uncashed after a year may be subject to a monthly service charge that will reduce the value of the money order. The amount of the monthly service charge can vary and can be found in the “service charge” section on the back of your money order.

I would like to know why I cannot receive or send money

Irene Williams | Oct 11, 2021
MoneyGram GMB | Sep 11, 2022

See MoneyGramFeedback.com

Hello, a question, a friend sent me a package and he already paid for everything, but the shipments are asking me AMI to deposit an amount of money for this medium so that my package arrived in Monterrey that ago.

Sidronia Loredo | Oct 11, 2021
MoneyGram GMB | Sep 11, 2022

MoneyGram will never ask you to deposit money to receive money. This doesn't sound safe.

To call the call center from Angola what phone number do you have?

Antonio Naranjo Fuentes | Oct 11, 2020
MoneyGram GMB | Sep 11, 2022

To find a phone number for a location in Angola, please look here - https://www.moneygram.com/intl/en

Why is there no options to talk with a live person

dave burford | Oct 12, 2019
Travis Clark | Oct 11, 2020

Don't waste your time, Moneygram is engaging in unethical business practices. Many complaints of customers not receiving their funds after the sender has paid and a confirmation number is issued by Moneygram, the receiver arrives at a Moneygram pick up location and is told Moneygram has cancelled the transaction! Contact the Federal Trade Commission, 202-326-2222 and file a formal grievance outlining unfair and deceptive business practice on behalf of Moneygram.

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