Holiday Inn Express & Suites Sylva - Western Carolina Area

Sharon McElrath

The two stars should have given it away but when traveling at night and poor planning on my part, we decided to give it a try. The gentleman answering my questions on the phone was extremely helpful but quoted me the wrong price. The morning staff super friendly. But the night clerk threw such attitude when questioned why so much more that quoted. It's the weekend and we can, she said. Side note, please tell her compassion and actually standing while in conversation with guests goes a long way. My first floor room smelled moldy and the bathroom had a peeling ceiling. AC was a 3 out of 10. Despite the area being beautiful, keep driving - this may be the only hotel on the block, but not the best one in the area. I travel frequently and stay in one of three brands. This one can do better.

Nancy Rudaz

Clean hotel, great breakfast and a nice and helpful staff! I will definitely recommend this hotel ! Thank you so much for your help, you took the time to call our airline company and solved our problem! For our next time in the smoky mountains, we will come back!

Bruce Parker

The personnel make this place like my second home. I can always depend on a friendly, professional greeting and courteous service. Rooms are clean and well equipped. Breakfast buffet is fresh and hearty, and starts my day off right.

Verified Hotel Guest

Positive: The room was clean and comfortable. Negative: The breakfast service was very poor. There was no coffee on multiple checks and almost every type of food option offered was empty at 8am on a Saturday. Cold cereal, yogurt, and oatmeal were the only things left.