The Vault

Jeremy Wilder

I absolutely love this store. I go here each week to buy my vape supplies. The employees are second to non. There extremely knowledgeable and kind and friendly. Highly recommended

Erica Larner

These guys are the most kind, ethical, “make-it-right” head shop ever. We’ve gone here a few times for CBD products and vape coils and always had a pleasant experience. Well, last night, my husband called ahead to put specific coils aside because I have no idea what he uses. I picked them up, and turn out the reserved the wrong ones. When we went back later, the gentleman behind the counter immediately recognized the mistake, and exchanged the coils. With a lovely smile and many apologies. My husband went to put a new coil in today, and guess what? Wrong coils! But this time it was at least 50% (probably way more) our fault. My husband went back again today, and THEY STILL EXCHANGED THEM WITH A SMILE! Most other head or vape shops I’ve bought from will refuse to do exchanges or returns, and have gotten rude about it (when batteries won’t charge out of the box, you should be able to return the product). And I do understand that stores can’t accept returns willy-nilly, but the employees at the Vault were so reasonable, helpful, and understanding. We will most definitely be using the Vault for our future coil purposes, just because of how trustworthy they are!

Thomas Leahy

Awesome customer service and friendly staff easily makes up for their lack of Juice options. It appears to be a store more catered for weed paraphernalia but they still manage to go above and beyond with how they treat their customers. Of all the places I've gone to for my electronic cigarettes needs since moving to Western Mass, they are the best. Hands down. UPDATE: Dropping a few stars because the prices have skyrocketed since my review has been posted. No one should pay $40 bucks for a five pack of coils.

Joshua Vogel

This is a great place to buy all sorts of paraphernalia for smoking pot. If you enjoy smoking pot, and you want help making that happen, then this is the place you would go. General head shop etiquette requires you to avoid explicitly saying that you're buying something to help you smoke pot, though. Just say you're interested in smoking things other than tobacco, and then give a very exaggerated wink.