Social Security Administration

Category: Social security office

Address: 920 West Basin Rd #200, New Castle, DE 19720, USA

Phone: +18007721213

Opening hours

Sunday: Closed

Monday: 9AM–4PM

Tuesday: 9AM–4PM

Wednesday: 9AM–4PM

Thursday: 9AM–4PM

Friday: 9AM–4PM

Saturday: Closed

Reviews

Keith Gemberling

Oct 9, 2022

No response and on line system is a joke...don't bother...terrible state department!

Beth Smith

Oct 3, 2022

No way of calling them. I called and if it is “too busy” they just disconnect your phone call!

sunil bhamare

Aug 17, 2022

This location is temporarily closed. Please check Eikton MD 21921 office.

Armani Carter

Aug 17, 2022

Honestly they’re not as bad as these reviews make it out to seem. And tbh when I read the reviews I was nervous on coming here. However, the security guards were pleasant and comical, very friendly. And the lady that ended up helping me because I was there for my sons social. Was not rude at all, she did her job. I can tell that these workers probably deal with rude people all the time. But naturally I don’t think they are off putting just because . It’s just the type of job that’s comes with a type of seriousness. Plus It didn’t take long at all before I was helped. Only down side I would say is just trying to reach someone by phone. I was grateful that I didn’t have to schedule an appointment for an in person interview because that’s really what I wanted to ask over the phone. But just walk in guys

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Questions & Answers

Can I make an appointment before coming into the office

Pat Favaloro | Oct 12, 2018
eelsmom86 | Oct 12, 2018

Yes go online or call

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What do I need to bring to apply for Medicare and social security benefit

James Cook | Oct 12, 2018
Mauricio Aguiar | Feb 13, 2022

12/23/1945 to 8/13/1942

What do I need to bring to the Social Security Office because I lost my card and want to get another one

Jeanette White | Oct 12, 2018
Social Security Administration | Oct 12, 2019

Can request online if you create your my Social Security account at www.ssa.gov

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What do I need to bring to have my last name changed to my husbands

Melissa Mcgonigle | Oct 12, 2017
Cee | Oct 12, 2017

Just marriage certificate

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Can you apply on line for Ssi

sandra cameron | Oct 12, 2019
faithNprayer | Oct 12, 2019

Yes just go to their website

Can I change bank account number on line

Elisabeth Temple | Oct 12, 2019
Maurmaurmaur Orangests | Oct 12, 2019

No

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WHAT WOULD I NEED TO BRING TO SOCIAL SECURITY TO APPLY FOR MY DECEASED HUSBAND'S SOCIAL SECURITY BENEFITS?

Elaine Sandelier | Oct 12, 2018
Raymond Alpaugh | Oct 12, 2018

I would call them to see what you need

What do i need to change direct deposit between accounts

Brandy Cruz | Oct 12, 2018
Raymond Alpaugh | Oct 12, 2018

Best is to call them

how can I make appointment?

Joe Chan | Oct 12, 2018
Raymond Alpaugh | Oct 12, 2018

Just show up

How do i check the status of my disability claim

Caprice Ware | Oct 12, 2019
Maurmaurmaur Orangests | Oct 12, 2019

Calling the 800 number select status of claims

How may I receive a replacement SSN Card?

T White | Oct 12, 2019
Social Security Administration | Oct 12, 2019

If you have a drivers license go to www.ssa.gov and create a my Social Security account. Can then request replacement card online. Otherwise bring current ID to local SSA office.

The 6month backpay is due. Does it go on Direct Express or do I receive a check?

lynne smith | Oct 12, 2019
Joseph Watkins | Oct 12, 2019

Do you have a checking account you have a checking account there's deposit it to your account

Can I get my birth certificate there

Raymond Alpaugh | Oct 12, 2018
Erin Fisher | Oct 12, 2018

Birth certificates are State specific. You would need to locate the Bureau of Vital Statistics (NVS)in the State you were born in. If you were born in New Jersey you have to contact New Jersey BVS

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What do I need to bring for a change of address?

KATHLEEN KINARD | Oct 12, 2018
Nicole Cayard | May 14, 2022

What do I need to submit for change of address?

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How can I get my work history

Debra Boucher | Oct 12, 2017
Anthony Sammons | Oct 12, 2017

Go to social security.gov

Are you open on Fridays?

Anthony Michael | Aug 12, 2022
LJ Rich | Sep 11, 2022

Call first.

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can i drop off forms that i needed to fill out at this office?

Paul McFarland | Jul 13, 2022
Channa Jennings | Jul 13, 2022

You would have to see someone I believe... I don't think there is a drop box. But you can turn in items there

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I would like to know if I can come in and get a wards letter today for a appointment on tomorrow

Gwendolyn Tucker | Jul 13, 2022
Evolving Cipher | Jul 13, 2022

You can go in and get an awards letter today

I have an adult niece that has a brain injury. Can someone their assist her in completing the form to get a replacement SSN card. I'm have difficulty logging in on line.

Marjorie Hacket | Jun 13, 2022
Stephen Martone | Jun 13, 2022

They make you wait in the hallway. Bring a folding chair. There aren't any seats.

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Hi can I make appointment for applications social security card please

Bao Nguyen | May 14, 2022
Zenobia Moultrie | May 14, 2022

Taking walk in with short wait!

I want to come to Social Security office in New Castle, 920 W basin Rd address, to hand over my official papers to get medicare card. My human resources lady has applied for part A online. Can you amke an appointment for me ?

purnima raman | Feb 13, 2022
Elexcia Stansbury | Feb 13, 2022

I did not know how to make an appointment. I needed a new social security card and I had to do it through the mail.

sir i am a receipient of ssi at present 529 dollars per month, how much can i expect from january 2022

Bns Bomasamudram | Jan 14, 2022
STILLbanggin | Jan 14, 2022

So far I have only seen like 5-8 % increase. Which isn't that much it isn't right it should be more like 15-20%. But this is the US GOVERNMENT

MAKE APPOINTMENT ONLINE?

Paul Kende | Dec 15, 2021
STILLbanggin | Dec 15, 2021

I would call to try to take care of what you need to. They will do alot more than they use to on the the phone now. If needed they will setup an app.

Can I apply for Medicaid on line or do I have to come into office

Geri Simmons | Nov 15, 2021
Barbara Thompson | Nov 15, 2021

You can do it either way

Do we need an appointment to request an Ineligible SSN Letter?

Parthiban Muthuraja | Oct 11, 2021
Darshan patil | Oct 11, 2021

Yeah, we need to take an appointment !

I'm just trying to find out of the New Castle, Delaware social security office on Basin road is open at all, and if so, the hours? Thanks. I've called over and over, but no one picks up. Don't know if it is incompetence or if they are closed.

Leslie Makowski | Oct 11, 2021
Jilennia Candelario | Oct 11, 2021

I went apprx a month ago and had a sign on the door that said closed until further notice. I believe they are doing call backs from requests that were placed long ago. Other than that I have no idea.

Are you guys open?

Dionne H | Oct 11, 2021
Chris Mantz | Oct 11, 2021

They are not open to public without appointment. I was there yesterday, and was denied entry due to not calling ahead.

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How do i report a Lost Social Security Card.

Shawn Cunningham | Oct 11, 2021
Carolyn Virginia | Oct 11, 2021

Either on line at site or by calling..no in person visits allowed yet

Are you currently open to the public for social security card replacements on Basin Road site in New castle, Delaware 19720

Cindy Crispin | Oct 11, 2020
Carolyn Virginia | Oct 11, 2020

No their offices are closed till further notice

Sir I came to India on feb 2020 after few months on march I recieved my green card but my social security is not received so how can I apply to new application of social security card

nisha shah | Oct 11, 2020
Social Security Administration | Oct 11, 2020

visit - https://www.ssa.gov/locator/

i m applly for retirement from january 2020 but im not reciver mony

Thien Dam | Oct 11, 2020
Social Security Administration | Oct 11, 2020

Call 1-800-772-1213 to discuss status of claim.

What do I need to bring to get my ex husband’s ss? Can I apply on line.

Carol Purcell | Oct 11, 2020
Nikki Starr | Oct 11, 2020

I'D marriage certificate & divorce decree. U have 2 have been married 10 yrs. Or more

Were can I sent a W4 to have federal tax withheld?. I live in 19803 area code

Laurence McKay | Oct 11, 2020
Erin Fisher | Oct 11, 2020

W4's are for employers. W4V is voluntary tax withholding form. There's only one SSA office in New Castle County.

What do I need to bring to a get birth certificate for my 2 year?

Yuliza Abila | Oct 11, 2020
Erin Fisher | Oct 11, 2020

Birth certificates are through Vital Statistics in the state they were born.

When do I enroll for Medicare , my birthday is 10/21/55? How do you schedule an appointment with the social office?

Maintenance Department | Oct 11, 2020
Thomas J. Allen Sr. | Oct 11, 2020

Just go to the S.S. Office

Is the social security office open on Monday Mlk holiday?

Victoria | Oct 11, 2020
David Simmons | Oct 11, 2020

I'm not sure I doubt it though

Can I make a appointment to get a replacement social security card

Lillian Dowdy | Oct 12, 2019
Social Security Administration | Oct 12, 2019

No. If you have a DE drivers license create a my Social Security account at www.ssa.gov and request replacement card online.

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Can i get a replacement social security card the same day i go in r do i have to wait need it for a job asap

Danny Nava | Oct 12, 2019
Joseph Watkins | Oct 12, 2019

No you can only apply

How much does it cost to get a social security card replacement n do i get it the same day need it for work.

Danny Nava | Oct 12, 2019
Social Security Administration | Oct 12, 2019

Free. Takes @10 days to get mailed out. Can also create a my Social Security account at Ssa.gov then request replacement card online.

Can I have my award letter mailed to me?

Sabreen Moore | Oct 12, 2019
Social Security Administration | Oct 12, 2019

Can call 1-800-772-1213 to have benefit verification letter mailed. Or create a my Social Security account at www.ssa.gov and print one out at home.

I have an extension of the person I want to speak with. How do I get that person on the line?

Lizbee Sybrant | Oct 12, 2019
Erin Fisher | Oct 12, 2019

Go in if it's something you need resolved immediately. Or, wait for a call. If you received a notice to go in then go in.

what should I bring with me when I first time go to sosial security Administration for apply medicare?

Zhiqun Li | Oct 12, 2019
Erin Fisher | Oct 12, 2019

ID and birth certificate

Do you have to have an appointment to come into the social security office to sign up for medicare

Jimmy Johnson, Sr | Oct 12, 2019
Donna Wilcox | Aug 12, 2022

I need to make an in person appointment at the New Castle SSA office

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Can I call SSI and ask for a manager ? not a voice mail but a actual person whom I can speak too .

christy jackson | Oct 12, 2019
Erin Fisher | Oct 12, 2019

Go in

can i get a lost card replaced over the phone?

Scott V | Oct 12, 2019
Femree 123 | Oct 12, 2019

You have to appear in person and show an ID.

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If I don’t have a ID What other forms can I bring in to get a social Security card

Devon Underwood | Oct 12, 2019
Erin Fisher | Oct 12, 2019

Medical record (name, date of birth, and original signature from medical official)

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Can I mail in my request to withhold Taxes from my SS benefits?

Karen Carmody | Oct 12, 2019
Su Phar | Oct 12, 2019

Yes. Form W4-V. Form W-4V - IRS.gov

What do i need to bring for a replacement social security card?

Bobby Pancake | Oct 12, 2019
Joseph Watkins | Oct 12, 2019

To get a replacement social security card uni new drivers license and your birth certificate

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Are you open on Presidents Day? Feb 18th?

Adriene Fields | Oct 12, 2019
Henri du Pont | Oct 12, 2019

No

What do I need to bring for name change due to divorce?

Dana S Sells | Oct 12, 2019
Erin Fisher | Oct 12, 2019

Divorce decree and current photo id.

Does anyone know the # to the lawyers located inside the building?

stephanie summerhill | Oct 12, 2019
Joseph Watkins | Oct 12, 2019

I do not understand the question

my mother passed away on 1/18. what do I need to do regarding her SS benefit?

john bradley | Oct 12, 2019
Social Security Administration | Oct 12, 2019

Funeral home May have advised SSA but you can call 1-800-772-1213 to report it to SSA as well. Need her SSN. Sorry for your loss.

How much does it cost for ssn card?

James Minor Jr | Oct 12, 2019
Social Security Administration | Oct 12, 2019

Service is free

I have a durable power of attorney for my sister. We cannot find her Social Security card. And she is physically unable to go to an office. How do I go about communicating and submitting my power of attorney on her behalf

John Justison | Oct 12, 2019
Roger Cillo | Oct 12, 2019

She does not have to go to the office. She can fill out an SS5, as long as she signs and dates it at the bottom, someone else can bring it to the office for her. They also need to bring her valid driver's license or US passport. We will not keep the documents, but we do need to see an original idea with the application. We will then process the application and the card will arrive in the mail between 3 and 6 days later. You can Google form SS5 and printed off any computer.

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Need a social security card for an infant. Paperwork was filled out at the hospital at the time of birth. Is the social security card supposed to be mailed?

Mary Dawkins | Oct 12, 2019
Margaret Graves | Oct 12, 2019

Yes

What do I do when I find out that some has stolen my social security number and is using it fragrantly?

Missy Bloom | Oct 12, 2019
faithNprayer | Oct 12, 2019

I guess some people think this is meant for asking questions that only the people that work there would know. 😒 This is only meant for questions like about the parking lot or do they have handicap parking, questions like that 💯👌☝🚘🅿

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When can i collect my spouses social security

Terri Morris | Oct 12, 2019
Roger Cillo | Oct 12, 2019

You can collect spouse will benefits as early as age 62 if your spouse is already collecting and your personal income is below 17000.

My mother is 91 years old and receives social security but hasn’t received a letter about her new benefits for 2019 , should she call the office .

Shelley Toogood | Oct 12, 2019
Sharon Robinson | Oct 12, 2019

Yes

Is there a fax #

Linda Lucas | Oct 12, 2019
Sharon Robinson | Oct 12, 2019

Yes

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Is the office open today?

Eileen | Oct 12, 2019
Social Security Administration | Oct 12, 2019

Yes. Until noon.

WHAT IS YOUR OFFICE HOURS TODAY?

Shanti Ba | Oct 12, 2019
Social Security Administration | Oct 12, 2019

Closed for Veterans Day. Can look online at www.ssa.gov for information/forms/claim filing.

I was approved for benefits in Feb of this year (2018). I still haven't received my payment.I called the office; they said payments are being held up at The Department of Treasury. I cannot reach anyone at Dept of Treasury any ideas on who to call?

MLV Budgets | Oct 12, 2019
Joseph Watkins | Oct 12, 2019

Call the local Social Security office or go to them and they can write you a check

what do I need to apply for disability?

Lou Settings | Oct 12, 2019
faithNprayer | Oct 12, 2019

First thing that you need to do is to fill the application out online. Go to their website and apply and they tell you what to do next

Can I change my address on line for SSA?

Donna Crawford | Oct 12, 2018
Social Security Administration | Oct 12, 2018

Yes if you create a my Social Security account at Ssa.gov

My husband passed away and his recent social security deposit was debited in error. How do I get this back. I was told by a social security representative that it was debited in error.

Gail Fowler | Oct 12, 2018
Social Security Administration | Oct 12, 2018

Call 1-800-772-1213 to file for lump sum death benefit and ask about any underpayment on his record that you are due. If Treasury took back money in error you can apply to get it issued to estate.

When do checks get issued?

MARY TAMONE | Oct 12, 2018
Social Security Administration | Oct 12, 2018

Social Security checks now get issued the 2nd, 3rd, or 4th Wednesday of the month. Those born 1-10th day get paid the 2nd Wed; 11-20th day the 3rd Wed, and 21-31st the 3rd Wed.

why is my check amount different

JOHN MARICH | Oct 12, 2018
Oscar Martinez | Oct 12, 2018

I was part of class action settlement and want to know how much i qualified for

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how do I apply for death survivor benefit?

roger diehl | Oct 12, 2018
Raymond Alpaugh | Oct 12, 2018

Go to Social Security on 2nd fl

My Dad did not get his tax form. How can we get a copy? He is compute illiterate and I cannot set it up for him even with his permission?

Jacqueline Seth (D'Vine Travels by Jackee) | Oct 12, 2018
rc rc | Oct 12, 2018

Your dad can call 1-800 772 1 2 1 3 and request a replacement 1099.

Is there a benefit for students?

Gale Saddler | Oct 12, 2018
rc rc | Oct 12, 2018

Yes. If you are 19 or younger, still in high school, and you have a disabled, retired, or deceased parent who worked, you would qualify for benefits on your parent's record, provided they worked enough to attain insured status. You will need their Social Security number, or their name and birth date to check on their insured status. You will also be required to prove relationship (birth certificate).

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When do I receive my money back pay after approval and call from administration

Linda Leasure | Oct 12, 2018
rc rc | Oct 12, 2018

If you have been approved you should see your deposit within 10 to 14 days. If you had an attorney, the attorney fee has to settle first, that could take 60 days, even up to 90 days if it was a concurrent Title 2 and Title 16 award.

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Can i get a s s catd from on line

Kathy Urban | Oct 12, 2018
Kelsey A. McFall | Oct 12, 2018

No

How much it cost to get my name hyphenated.

Pamela Taylor Moore | Oct 12, 2018
Sherry | Oct 12, 2018

Free

What do I need 2 get a new ss card

Anthony Goines | Oct 12, 2018
Kelsey A. McFall | Oct 12, 2018

Your birth certificate proof of address and a state id

If I BUY stuff and Sell it for more, will that income affect my social security?

Arnaz “Concrete Muzik” Woods | Oct 12, 2018
Kelsey A. McFall | Oct 12, 2018

If you dont report it they wont know but if u do itd go down

If i get ssi what happens if i get married

George Taylor | Oct 12, 2017
Irene Pauls | Oct 12, 2018

Everything is together as 1

Do i need to come in there to see some one

Tiny Lewis | Oct 12, 2017
Jey M | Oct 12, 2017

You can visit SSA office within working hours and get a token at the front desk. You will be called in when your turn comes as per the token number.

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