Alcon Laboratories, Inc

Damon hadlock

Refuse to uphold their end of of rebate program. Multiple runarounds with their customer 'service' personnel have lead nowhere. From reading other reviews it appears I am not alone either and this appears to be more of a strategy than an accident. They purposefully lied to the BBB when I submitted a complaint and stated I was not responding, when I in fact was but they just wanted to close the complaint and not give out the rebate they had promised. I will no longer purchase any contacts from this brand, my experience has ruined any faith in the company I had, and I can only assume any issues i would have with the contacts themselves would be handled in the same (poor) way. I do not feel comfortable with this considering how important they are to day-to-day life. Eventually I did receive a rebate card without any indication of what changed.