Banfield Pet Hospital

Bryan Smith

You can read my review posted below here, but I do think you'll be far challenged to convince me that your practice is honestly trying here. " Nonplussed: This practice seems to have an issue providing medical advice, clear and concise. They provide confusing or no clear answers. Might even ask you, the customer, what to do. tl;dr: They should provide medical guidance, clear and concise. From what I've seen they are very inconsistent or negligent in reviewing patient history. I may never know where the disconnect is here, but I plan to speak to as many people as possible in the management chain of Banfield to get a clear answer on the lack of medical guidance in this practice. Full Read: When you go to a veterinarians clinic you expect to get professional guidance. This is the problem here, while initially I had a dog crack a tooth and was told the root was exposed by Dr. Smith, they sent him home with pain meds to hold him over till a surgery tooth removal could be scheduled. This surgery was scheduled for 10/1. Well on 10/1 surprise, they called and asked me what I wanted to do. I asked them what the dog needed, and Dr. Mahone wasn't sure. She actually asked me if the dog was in pain. So, obviously she had no communication, or paperwork from Dr. Smith two weeks prior, where they said, it would be painful, because the root was exposed, and needed to be pulled. My problem here is Dr. Mahone literally wouldn't provide a medical opinion on what the dog actually needs. They kept asking me, what I wanted to do, or guidance from me. This is unacceptable, this place is supposed to provide professional medical guidance for pets. It could depend on the doctor you get assigned, but it's pretty worrying when you're calling an architect to ask them what I want to do with a dog that needs medical attention. Then provide no guidance on what the needs of the animal actually are. What adds to the confusion, here is that Dr Smith told me two weeks prior, what the dog needed. I asked Dr. Mahone and she was not sure, and would not recommend an actual treatment. Just told me, they "could" pull it, or "leave" it. They should provide medical guidance, clear and concise. From what I've seen they are very inconsistent or negligent in reviewing patient history. I may never know where the disconnect is here, but I plan to speak to as many people as possible in the management chain of Banfield to get a clear answer on the lack of medical guidance in this practice."

James Boggs

Dr. Morgan and her staff are the greatest,they took such excellent care of our doggie!!! I highly recommend you drop in and see them...you will be impressed 👍🏻❤️🧡💛💚💙💜🤎🖤🤍♥️

Danielle Swann

If I could give negative stars I would. For 2 years they would not merge my two dogs. Both my husband and I own 2 dogs together and they always every two seconds asking for permission to talk about their file only with the person the file belongs to. They are rude. They don't dx the dogs correctly and make you come back the next day because if you fail to remind what the dog is going for the. They do what ever they want. This is the worst company to have let insurance for your dogs. You will pay for more in their medicines and making multiple trips to get them seen. The customer service on the phone for the 1-800 # they are the rudest people ever. They claim they know their policies but violent them. I want to warnd everyone from staying far away from this pet insurance company. They are a scam. Very unprofessional and disrespectful.

Martin Ramon

I was out for a walk last Sunday morning when a dog 🐕 followed me home 🏡 I took him here so they could scan him to see if he was chipped. Unfortunately he wasn't. They were so friendly and helpful. I found the owners of the dog but if I get another dog I'll certainly use Banfield for all his medical needs.