Address: 718 Woodland Rd, Reading, PA 19610, USA
Phone: +14849262730
Sunday: 9AM–6PM
Monday: 9AM–9PM
Tuesday: 9AM–9PM
Wednesday: 9AM–3PM
Thursday: 9AM–9PM
Friday: 9AM–6PM
Saturday: 9AM–6PM
Tammy Parsons
Received the best massage from Eric great relaxing time
Pamela Ransome
Couldnt make it without my monthly massag
Joseph Edwards
I was a one year member and had one last hour credit to use, and I got an awesome massage from Derek today …..definitely a top 5 massage, and I get a lot… A LOT of massages. Lol Being a massage therapist myself I need massages on a regular basis to keep up with the core self-care regiment. Today, I needed specific work done on the posterior area of my left knee which was bothering me for about 2 weeks. Instead of digging into my leg too hard and sometimes not hard enough like most other therapists do, I asked Derek if he could use myofascial release techniques(only if he knew how) on the left knee & left lower leg, and he did exactly what I requested him to do which surprisingly felt amazing. No other therapist has ever worked on my leg better than he has. Definitely coming back to Derek whenever I need leg work done. He used good deep pressure slowly and appropriately, and I thought the use of his broad forearm techniques on the legs and elsewhere on my body was effectively well executed. I definitely felt the myofascial release in my left knee, and it feels much better. Overall, the massage was surely relaxing and therapeutic. I feel great, and my energy is on another level now. Great job, Derek! Thank you so much for that.
Robin Bortz
Kennesha, the manager, is a poor representative of Massage Envy. Please keep reading.....I have been a member of Massage Envy since May 2018 and have always had the masseuse, Jennifer Manicioti, who has helped me tremendously. My husband is also a member of Massage Envy with Jen as his regular masseuse. My husband accrued extra visits. We decided to ‘gift’ to family members. Each family member was told to call, schedule an appt. & schedule it with Jennifer Manicioti. We told them to be specific & make sure Jen was the one they booked with. Each time I did the gift transfer I told the front desk that the recipient would be calling to schedule with Jen. Each time this occurred Kennesha was either the one to do the transfer or was present at the front desk. My daughter was the first gifted a massage & she enjoyed the experience with Jen’s talent. The next gifted was my daughter-in-law & my 13 year old granddaughter. And here is where things go south. My daughter-in-law called in on May 28th & Kennesha took the call. My daughter-in-law was VERY specific in setting up the appointments when she spoke with Kennesha. She scheduled her 60 minute session for June 11th & the next available 60 minute session with Jen that worked with her schedule AND Jen’s was the following Wednesday June 16th at 3:30pm for my granddaughter. My daughter-in-law made a point of these sessions both being scheduled with Jen. My daughter-in-law enjoyed her massage by Jen & was very comfortable as a concerned mother that Jen would do well with her daughter also. Jen expressed she would be look forward to meeting Jasmyn. At check-in they were told Jasmyn’s session was with Jasmine. Wait!? What!? Our granddaughter, Jasmyn was to have Jen. That was what was scheduled. My daughter-in-law called me annoyed about the experience as she was quite specific when booking & making sure of Jen’s availability only to be told it would be with a different masseuse. The next day I went for my every 90 minute session with Jen. I asked to speak to the manager. Kennesha came out of the office with “How can I help you?”. Working as a Customer Service Representative for 20+ years & before that for 30 years in nursing, dealing with people in a respectful manner in both careers is a must. Kennesha falls short in this regard. As a manager, she fails miserably. She is a poor representative of the franchise as a manager & customer service advocate. At no point did she apologize for the misunderstanding & she literally argued with me about it. There was no reasoning with Kennesha & she was so arrogant and frustrating in her demeanor & countenance, mask or no mask. I asked her what type of compensation could she provide due to the issue at hand. She said ‘Nothing’. Really? She then had the audacity to ask me if I wanted to take back the gifted massage to Jasmyn and charge my daughter-in-law for the massage! I literally was stunned by her stupid, idiotic statement. This whole thing was on Kennesha from the start. She was the one responsible for taking it upon herself to play the game of booking Jasmyn with Jasmine. There was NEVER any type of apology that came out of the mouth of Kennesha. Just a smirk under her mask that came across loud and clear on her eyes that conveyed total disrespect for me as the customer. Her arrogance & demonstrated lack of respect was an extremely poor reflection of Massage Envy. I told Kennesha I was done talking to her and I would be contacting the owner of the franchise. But the contact information looks like it would go to right back to the front desk & Kennesha, so I knew there would be no one-on-one contact with the owner. My trust in Kennesha forwarding anything to the owner is minus zero. Perhaps Kennesha can be scheduled for some type of seminar on Managerial Skills since she is lacking in most aspects of being the type of manager that draws clients to Massage Envy rather than push them away.
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Every session (whether massage or facial) includes 10 minutes for consultation, undressing and redressing (i.e. a 60-minute session includes 50 minutes hands-on, a 90-minute session includes 80 minutes hands-on, etc.)
Intro Pricing, Non-Member Pricing, Accruals, and Member Additional pricing can be viewed on the location website page under the store hours. Please call the franchised location to confirm or clarify specific price details.
Yes, this Massage Envy franchised location offers facials. However, not all Massage Envy franchised location provide facials and we recommend you view the franchised location webpage or call to confirm.
Yes, facials and massage can be purchased together. Pricing can be viewed on the franchised location web page. Please call the location to confirm or clarify specific price and service details.
Yes, Massage Envy memberships include massages, facials, and total body stretch sessions.
Facials are fully customized for each member or guest. Facial sessions consist of a skin analysis, deep cleanse, extractions, treatment and finishing products.
Adolescents can receive a massage starting at 8 years old and facials at 12 years old. Franchised locations require a Minor Consent form signed by a parent or guardian. Minors may be required to be accompanied by a parent/guardian. Please contact your franchised location for further information regarding consents that may be needed.
Yes. The fees for facials and massage services of the same time length are the same. There is an additional charge for advanced skin care services like Microderm Infusion and Chemical Peels.
You can choose to cancel your membership after your initial contract term expires. You will need to contact your franchised location.
Memberships are not required to receive a session at Massage Envy. Book your massage, facial or stretch session today!
Its recommended that you wait until symptoms of severe nausea/vomiting and/or discomfort subside before scheduling a prenatal appointment. Please contact the franchised location for any questions regarding your pre-natal massage.
Yes, franchised locations do offer pre-natal massages.
Yes, franchised locations do take walk-ins if appointments are available. However, it is recommended that you schedule appointment online or call the franchised location.
Introductory rates are available for 60 minute custom massages session. Contact the franchised location to confirm eligibility.
Every massage is customized to meet the needs of members or guests. Everyone’s body and needs are unique. Massage therapists customize each massage to address the areas that need attention.
Every session (whether massage or facial) includes 10 minutes for consultation, undressing and redressing (i.e. a 60-minute session includes 50 minutes hands-on, a 90-minute session includes 80 minutes hands-on, etc.)
Yes, most Massage Envy franchised locations do offer couple’s massages. Please call the franchised location to book an appointment and to confirm availability
Yes, most Massage Envy franchised locations offer couple’s room. Please call the franchised location to confirm availability.
No, Showers are not available at Massage Envy franchised locations.
Your service provider will instruct you to undress to your individual comfort level. To learn more on what to expect please visit Massage Envy's What To Expect pages on the website.
Gift cards for facials and massages can be purchase in at the franchised location or online. For service prices or to learn more please visit the Massage Envy website.
The cost of membership can vary by franchised location and are valid for all Massage Envy locations. Memberships include 1- 60 minute massage a month, or 60 minute facial, or 60 minute stretch session a month . Afterwards you can receive any additional services at the membership rate. Please view the franchised location webpage for rates or call and staff can answer your questions.
The cost depends on the service. We encourage guest to view the franchised location website page to view pricing specifics. If you have any questions, please call the franchised location so they can help clarify your needs.
Intro Pricing, Non-Member Pricing, Accruals, and Member Additional pricing can be viewed on the Franchised location website page under the store hours. Please call the franchised location to confirm or clarify specific price details.
Yes
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