First Convenience Bank

Diana Martinez

The schedule says Mon-Wednesday 10:00 am to -6:00pm ive been in line since 10 and still not open .

WolfClanN8tive

Majority of the staff is rude and act lazy. They don't even acknowledge you, there were 5 people in line and one lady was on her phone behind the teller window. The other was doing something on the computer (was told their system was running slow)and a third was at a desk also on her phone. I understand they are a bank and get busy but they weren't doing anything or even acknowledging the customers waiting to handle they're banking needs. I ALWAYS get excellent service at the Baytown branch and without attitude. If I could leave no stars for the Woodforest location I would because they are definitely not professional at they're jobs. They need to be more considerate and friendly.

Miss GracefullyGlamD

If I could’ve left no stars I would’ve ! This is the most inconvenience bank it is .. if you need assistance with your account after the bank close your out of luck they don’t even have a 24/7 help desk. The customer service in the bank is extremely slow and their not very knowledgeable. I went in today to get $20 in quarters and they told me they only have $10 in quarters HOW DOES A “BANK” ONLY HAVE $10 IN QUARTERS ??? And that wasn’t the first time they said that. Now I have to go to a bank I’m not even a member to get assistance.

Abel Martinez

So rude came in and they were closed but they were still at the windows and I asked her if they’re drawers were closed out already because the atm only let me take out $600 and she responded “the bank is closed” with a attitude it was a young African American lady. Just because you’re “closed” does not mean you have to be rude to your customers a simple “yes sorry “ would’ve been fine . Attitude and stank face wasn’t necessary , yes I could see her face because her mask wasn’t even covering her whole face she had it down