Address: 7910 Woodmont Ave # 350, Bethesda, MD 20814, USA
Phone: +13016578899
Sunday: Closed
Monday: 8:30AM–5:30PM
Tuesday: 8:30AM–5:30PM
Wednesday: 8:30AM–5:30PM
Thursday: 8:30AM–5:30PM
Friday: 8:30AM–5:30PM
Saturday: Closed
Tynee Dickens
I would give zero stars if I could. I was approved to stay at Remington Place, one of Ross Companies' properties. However, the incompetent and ignorant leasing staff pushed my move-in date back to an undetermined date without communication to me. I had to find out my move-in date was pushed back by going up to the office, the only communication they seemed to ever respond to. This did not work for me! Unfortunately, I already gave them $600 to "hold" the unit (illegal, btw) and to pay a move-in fee. When asked to get a refund on 8/4, I was told that I would receive a check within two weeks. Today is 9/1.... I have not received a DIME from them. I also called Ross Companies on 8/26 and spoke with Todd, who assured me that I would receive a refund by today. WHERE IS MY MONEY???? I called three times today and could not get through to ANYONE in the Accounts Receivable department. Also, when speaking with Karen (very rude and sarcastic), I was informed that Todd would not be back until after the holiday. She refused to give me the information to HIS manager and just snickered and said she's "in a conference." It's utterly unfortunate that I am trying to avoid litigation but now may have to. This is my last ditch effort at a resolution before you all will see me in court.
Imani
Management is horrible company they advertised amenities at property that aren’t available to residents. When you complain about the amenities that you are paying for you get no response. They just don’t care seriously considering moving.
Rosa Fuentes
Marisol Ochoa is a very kind person, whenever I have a problem with my apartment she is the one who always helps me, thanks Marisol.
Chanda Hardin
Called to get more information/help with a problem with a property where the manager is hardly ever available and was directed right back to the property. This business is not at all customer oriented.
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Hi Sheree. Thank you for sharing your concerns with us and we apologize for your experience. We want to make things right and work towards earning back your trust. If you are open to discussing your concerns with us, please contact our Resident Help Team by using the following link http://bit.ly/2ZKI80w and completing our contact form. We will have someone from management contact you shortly. We take such matters very seriously and we look forward to improving your experience!
Hello Joseph, we are sorry to hear about your experience. We take maintenance concerns very seriously and would love the opportunity to make this right. You can contact our Resident Help Team by using the following link http://bit.ly/2ZKI80w and completing our contact form. Someone from our team will contact you shortly. Thank you and we look forward to improving your experience!
Hello Loreen, we would love the opportunity to speak with and get more details about your concerns. To better assist you, please use the following link http://bit.ly/2ZKI80w and complete the contact form to speak to someone from our resident help team. Thank you and we look forward to hearing from you!
Hello TyTy, we are more than happy to help provide you with more information about our communities and the application process. Please use the following link http://bit.ly/2ZKI80w and complete the contact form and someone from our resident help team with reach out to you shortly. Thank you and we look forward to hearing from you!
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