Verizon

Category: Cell phone store in Florence, Kentucky

Address: 7533 Mall Rd, Florence, KY 41042, USA

Phone: +18008801077

Opening hours

Sunday: 11AM–5PM

Monday: 9AM–7PM

Tuesday: 9AM–7PM

Wednesday: 9AM–7PM

Thursday: 9AM–7PM

Friday: 9AM–7PM

Saturday: 9AM–7PM

Reviews

Michael Flanagan

Oct 10, 2022

Poor customer service. Failed to help transfer two lines, 5 days later, still no service. After driving back to the location, they resubmitted the transfer, told me to wait another 24 hours. Refused to own the mistake and waive the activation fees. The manager didn’t seem to care about letting a 25 year customer leave the store upset.

Devin Blanton

Oct 9, 2022

This is a great official retail store very diligent and was able to help me with all my needs I would recommend coming here before going into any third party Verizon.

David Ortwein

Oct 8, 2022

Way to busy, not enough help, or slow service, it took 1 1/2 hours waiting to get a replacement phone. That took maybe 5 minutes for the team member to get for us and send us on our way. They wouldn't even transfer the old phone info over to the new one. Was told they couldn't do it. Go to the Hebron store. Quicker service and a friendlier Verizon team.

Randy Mueller

Sep 27, 2022

We were having issues with my wife's phone and Jason went above and beyond to get my wife's phone working. Jason, 10/10 deserves a raise. Get on that, corporate! ❤️

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Questions & Answers

Can I block a number coming to my phone?

Bill Quant | Oct 11, 2018
Rory Poulson | Oct 11, 2018

If you select the number from your call log there will be a drop down list(usually three dots) in the upper right of the screen. Select Block Number from that list.

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Why are they closed? They were open Monday..

Ami Barth | Oct 10, 2021
Jonathan Morrison | Oct 10, 2021

This location was closed by the business so it could be staffing issues or an outbreak possibility isn't out of the question.

What are the Covid safety practices like here?

Anonymous | Oct 10, 2022
Kay Hellmann | Oct 10, 2021

Good

Hello i m samuel ,just to know if i can find the new iphone se 2020 at verizon ?

Samuel Shako | Oct 10, 2020
Jim Vaught | Oct 10, 2020

Most likely

Is this location a corporate store?

Barbara Epperson | Oct 11, 2019
joey goller | Oct 11, 2019

Yes

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Can u pay bill over phone

Gay Hall | Oct 11, 2019
Morgan Underwood | Oct 11, 2019

Yes

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Do they have Pixel 3 XL on display?

Kunal Grover | Oct 11, 2019
Edward Robinson | Oct 11, 2019

Yes, as of 10/14/18 the Pixel 3 XL was ok display on Mall Road

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Dropped my LG, Put back together! but it wont light up, nothing..???

Don Neumeister Sr. | Oct 11, 2018
David Moore | Oct 11, 2018

Your screen could be broke. Verizon will look at it and let you know

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Can I make payments at this location up to closing at 8 pm this evening and the payment be posted the same day preventing late charges?

Mary Sue Drydale | Oct 11, 2018
Marc | Oct 11, 2018

Yes. But auto pay is the best way to pay.

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Can you unlock an apple phone purchased at this store over six yrs ago if youhave proper ID ?

Lisa Wallers | Oct 11, 2018
jeff s | Oct 11, 2018

Jailbreaking & unlocking are two different things. Jailbreak just lets you load non app store software. Verizon LTE phones are already unlocked. Just need to insert a new sim card.

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How do I STOP the commercials from running on my phone?

Pam Gaertner | Oct 11, 2018
Bradley Fish | Oct 11, 2018

1. Open the My Verizon app. 2. Select the profile tab. 3. Tap Manage Privacy Settings. 4. Select Relevant Mobile Advertising 5. Tap on No to opt-out on the desired lines.

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Is there a unlimited data plan for prepaid verizon?

Carla Davis | Oct 11, 2018
Carla Davis | Oct 11, 2018

I called Verizon, they said there Is A unlimited data plan for prepaid. It's $80 a month.

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