Address: 63 Carothers Rd, Newport, KY 41071, USA
Phone: +18599056280
Sunday: Closed
Monday: 7:30AM–6PM
Tuesday: 7:30AM–6PM
Wednesday: 7:30AM–6PM
Thursday: 7:30AM–6PM
Friday: 7:30AM–6PM
Saturday: 8AM–5PM
Gary Hopkins
I purchased an auto policy through your insurance rep Brandon Back (via AAA/Safeco) 2 years ago. Recently I was contacted by the company informing me my rates were going up. I first contacted Brandon via email to inquire on what I could do to get my rate back down. After a few days, I called and left a voice message. several days later he got back to me (over a week total) and said we needed to wait to get closer to the auto renew date on my policy before we could do anything. Once that happened I reached out again via email. No response. I called and left a voicemail a week later - no response. I called several days later again and still no response. I then called the safeco 800 number and got to someone who was able to answer a few simple questions for me - took all of 5 minutes. Long story short I shopped for another insurance vendor and saved myself almost $200 on the same exact policy through Mr Brandon/AAA/safeco. To be honest, had Brandon gotten back to me with any response at all, I probably would have renewed even at the higher rate just out of convenience - however because Brandon chose not to respond to my simple inquiry, I decided to spend my $$ with another company. Bad customer service has its consequences. Hopefully this feedback will not go unnoticed.
Phil Amos
The car service was great.thanks again, Phil Amos.
Valeria Maines
Friendly and knowledgeable staff.
Kim Kern
They changed out a spare to replace a tire. When I opened my trunk the spare was not replaced to where it should be but thrown on top of my belongings. Also never checked all tire pressure with my oil change because it’s 6 PSI lower than the others. Zero F’s given with this places workers and no cross check. You should be ashamed.
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I would think that yes, they can.
For more information on what services are offered, please call or visit your local AAA service center.
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Not sure Unlikely.
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