Honda of Downtown Chicago

Melanie Hidalgo

Best service, best place to go to for cars and services. I have never had such a good experience at a dealership. I got an oil change for my Honda Odyssey and the services and people were great and honest about how long it will take and how they can help to figure my situation out when I had two 2 year olds with me and they car was going to take 3 hours to change. Their value people and everyone was just amazing and go above and beyond for their customers. They you to this location for the help, services, and stress free day when I went to get my oil changed.

Susan Fishbein

Eric was great- couldn’t have been more helpful- a pleasure to deal with!!

Zach Click

Simply put, I had an absolutely horrific experience as a customer at this car dealership in several ways. It is not too strong to say this dealership practices what is widely considered to be predatory lending. Specifically, Financial Managers Jonathan Wilson and Thomas Rose were two of the most disrespectful, shady, unfriendly men I have ever dealt with, let alone as a customer of their business making a $25K+ purchase. Jonathan was incredibly condescending and deceiving in every interaction we had with him. At one point while he relentlessly tried to sell us dealership warranties after I repeatedly declined, he commented about my wife and I’s pregnancy “you know your budget is going to change when a baby comes, who knows what you’ll be able to afford if a $2500 car issue comes up”. Classy. Additionally, Thomas specifically disrespected my wife by ignoring her completely throughout our entire interaction, and acted as if he could barely stand to be in the same room as us while we signed documents agreeing to purchase a car from him. He gave curt, one word responses/instructions and rushed us through very important paperwork that stated the financial implications of our purchase and loan. Jonathan Wilson, Thomas Rose, and this dealership attempted to exploit my wife and I with high interest rates and loan lengths that we explicitly stated we did not want. I had to ask more than five times to be disclosed the actual terms of the loan before we were told that the interest rate was much higher than we had qualified for the day before through Chase (not just “pre-qualified”, actual auto loan application approved via hard credit inquiry through Chase). After a battle of attrition just to receive a fair interest rate and the length of loan that was specifically requested, there was no apology or acknowledgment that any mistakes were made on their end and we were treated poorly the rest of the transaction. At the end, I requested to speak with a manager (Jason Press, Pre-Owned Manager) but was told he was “too busy to speak with me”. Instead, Thomas came back out and continued to act immaturely and be disrespectful towards my wife and I. In summary, I wouldn’t recommend this dealership to my worst enemy. It was an awful experience and a clear demonstration of how predatory lending subjects people to terrible loans and debt they do not understand. I was embarrassed by their actions throughout and have never been so disrespected.

Raul Loureiro

Great service and attention. Fred was fantastic.