Excellus BlueCross BlueShield

Category: Corporate office in Rochester, New York

Address: 165 Court St, Rochester, NY 14647, USA

Phone: +15854541700

Opening hours

Sunday: Closed

Monday: 9AM–4:30PM

Tuesday: 9AM–4:30PM

Wednesday: 9AM–4:30PM

Thursday: 9AM–4:30PM

Friday: 9AM–4:30PM

Saturday: Closed

Reviews

Katherene Wedic

Jul 8, 2022

Insurance companies are for profit the only way to make money off of the sick, elderly, dying, disabled, poor, children and all other vulnerable people is to deny them service that's the only way an insurance company can make money - to avoid paying. their use of the term customer service advocate is a mind phuk. an advocate works on the behalf of a vulnerable person to ensure that they get what they need. an insurance company can only make money by denying what is needed. their insurance tiered system demonstrates their lack of advocacy. the automated computerized voice system that greets you before the human representative demonstrates their lack of actual interest in humans. And before common decent greetings when you do get a human representative, you must first cite your member number name and birthdate. Remember we are now engaged in medical care that is referred to as the healthcare industry which is no longer focused on medical arts. something to think about

Kareem Supreme T.V.

Apr 14, 2022

I love this place

BJean Gammi

Dec 15, 2021

DON'T GET THIS INSURANCE !!! This is the last insurance you want to have especially if you turned sixty-five!!! They keep refusing to pay my bills telling all of the medical providers that I have another coverage under Social Security. Well I don't have Any Coverage with any other company and even when I've informed Blue Cross of that they Still won't cover me and pay my medical providers. Even my yearly Mammogram!!! I'M ON THE PHONE ALL THE TIME and still I can't get it taken care of!! WORST MEDICAL COMPANY EVER!

Mike Richards

Apr 1, 2021

Wife works there

Thanks! Your review is awaiting moderation.

Questions & Answers

Does the company have a patient advocate?

Toots Larue | Oct 11, 2019
Greg M | Oct 11, 2019

I would call the 800 number on the back of your card for the specific details of what is available to you in your plan

I miss placed my Blue Cross medical card can I have it replaced?

Zona Louis | Jun 12, 2022
Donna Farquharson | Jun 12, 2022

These 2 answers are correct

Read More

where do I to pay a bill for my Dental policy for my Pizzeria today- I will go to the 165 Court street- but where in the building?

Karen Stahl | Apr 13, 2022
fallguypat | Apr 13, 2022

There is someone at the front desk that can direct you to the cashier

Does anyone know if excellus blue choice option covers gym memberships, and if so how do you proceed

IRENE DALTON | Oct 10, 2021
Kim Kazdan | Oct 10, 2021

If you mean for people that are insured with us ? The answer is if your plan supports it, go on Blue 365 and check to see. If no luck call customer service and they can help. It's to no one specific gym...but to many in the area for same price. Or sign in on the member website and check it out.

How can I change my plan?

Liljana Popovska | Oct 10, 2020
Susan Brown | Oct 10, 2020

Give them a call. Find out the details. Good luck!

Read More

The cards that were sent to me this year, say Card Issued 12/10/19 Effective 01/01/2019 NOT Effective 01/01/2020 Is this correct?

A Google User | Oct 10, 2020
Susan Brown | Oct 10, 2020

That might be correct. However you might Give them a call just to be sure. They are very helpful. Good luck!

I lost my card. Can you send me a new card?

Black Vic | Oct 10, 2020
Richard Schreiber | Oct 10, 2020

You can download their mobile app and have a virtual card on your smartphone.

Read More

My daughter is 24yrs old can I carry her on my health insurance?

Sherri McDuffie | Oct 10, 2020
J T | Oct 10, 2020

I think you can until they are 26 but call to make sure

Read More

Can my doctor back date a referral?

Roger Fanton | Oct 10, 2020
Susan Brown | Oct 10, 2020

I don't know. Try calling. I am sure they can help you.

Read More

Is there an online chat room that is 24/7 that i can get more info on a current appeal for home care aid?

That Guy Luigi | Oct 11, 2019
J T | Oct 11, 2019

Yes there should be if not call customer service

Read More

Anyone happen to have a list a therapists or counselors that are available on a weekly or bi monthly basis? Thank you. Alex

Alex Webster | Oct 11, 2019
Maria Halstead | Oct 11, 2019

You can go to the website, find a doctor tab. Lists all participating doctors. Or you can download the mobile app.

Are the copays high

Steve Snyder | Oct 11, 2019
Elmer Smith | Oct 11, 2019

Please see a "Navigator" about plans via the exchange or a licensed insurance broker. The copay impacts the premium rather substantially, and the best plan for you balances the two

Read More

Do u have a fax number

Debbie Figueroa | Oct 11, 2019
Debbie Figueroa | Oct 11, 2019

Thank u

Read More

Does my insurance pay for exercise equipment?

Rita Jolly | Oct 11, 2019
Greg M | Oct 11, 2019

Unlikely, but call the number on the back of your card to confirm

What other states accept excellus BCBS?

Kristie Brady | Oct 11, 2019
A Cook (google person) | Oct 11, 2019

None

Why would a rn case manager be calling me from Rochester when I don't live there?

Timothy connor Weir | Oct 11, 2019
Greg M | Oct 11, 2019

I would think you need to speak with her to find out. Things like HIPAA are not best discussed online

What Is Excellus BlueCross & BlueShield Email Address?

Jennifer Juanita Chatman-Brown | Oct 11, 2018
David Hasto | Oct 11, 2018

Here is a link to the "Email us" page on the Excellus BCBS website: https://www.excellusbcbs.com/wps/portal/xl/contact-us/email-us

What will be/bs pay for if I need cpap

Theresa Goodman | Oct 11, 2018
Greg M | Oct 11, 2018

Call the phone number on the back of your card. Plans vary

where do i go to get my blood test results

James Fellows | Oct 11, 2018
Cheri . C | Oct 11, 2018

Doctor

Can you make payment at office?

Lisa Then | Oct 11, 2018
Cheri . C | Oct 11, 2018

No office is only for staff you can pay online

Read More

Is there Gym benefits available with this plan

Darlene Aderman | Oct 11, 2018
Cheri . C | Oct 11, 2018

It depends on your metal plan but there may be a reimbursement gym fee

Read More

How long should a dental approval take ?

Dennis Gaebel | Oct 11, 2018
Joyce “Joy” Ellis | Oct 11, 2018

Call the number on the back of your ID card.

Read More

Would excellus send me a check to pay for ambulance service that was provided months ago?

Sean Meyer | Oct 11, 2018
Cheri . C | Oct 11, 2018

If that service is reimbursable if not no Still the need for EMS will have to be determined as necessary

Read More

Does Excellus cover gym membership?

John Zornow | Oct 11, 2018
Cheri . C | Oct 11, 2018

No buy you may get s gym discount for having excellus

Read More

How do I add my son to my account

Kathleen Straight Henry | Oct 11, 2018
Greg M | Oct 11, 2018

You will have to call the customer service number on the back of the card

Read More

What is my member #

Brian Jackson | Oct 11, 2018
Ms Lena Wedlaw | Oct 11, 2018

Your id number is on your card usually starts with 3 letters example VYI

Read More

My employer tells me it is my resposrability to change my address. When Excellcous tells me it's my employers responsibility. What am I too do???? Very perplexed!!!!!!??

Matilda Utz | Oct 11, 2017
Caroline McIver | Oct 11, 2017

Make sure that your employer has your most current information. Try notifying (with a letter and snail mail) your employer and sending a copy of the letter to Excellus Blue Cross. Keep a copy of the letter and the date that you sent it. That way you are covered if there are any disputes arising out of the change of address. Just an idea since you talked to both and they both denied responsibility.

Read More

Thanks! Your answer is awaiting moderation.

Thanks! Your question is awaiting moderation.

Related Places