Spa Sapphire

Diane Nardelli

Spa is beautiful and front office staff was great. If you go, ask for anyone but Holly. I thought it was her 1st day she was so bad. No conversation, bare minimum services. Cold water foot soak. Too many complaints to list. My daughter in law was with me and was well taken care of by Deb. Don't think there will be a second visit.

Joleen La

Amazing atmosphere! Love the amenities when you get a service. I try to go regularly for a facial because I love them so much! It’s I much more than just a facial!!

Wendy Birkbeck (Wendy)

What a wonderful experience! Barbara was so professional and made our massages a complete pleasure and so relaxing! Can't wait to come back!

Deborah P

This spa was offering a discount special of %50off any service with a $10 donation to a cancer cause. My husband and I decided to treat ourselves doe to this special. We have were to this location some time back, although usually going to the one in Pittston for which the price is half the cost and the service is twice as good. When I initially phoned this location to take advantage of the special I asked the price of the couples massage and it was $220. They also told me the special was valid at the Pittston location, but when I phone there, I was informed the casino location was mis-informed and that the special was only valid at the casino location. So, we went ahead and booked it COMPLETELY RELYING on the special price. We arrived 15 minutes early, got into our robes and filled out the paperwork before being led into the couples room. (which by the way, in someone else's view they described it as "gaudy", and I could understand why). On the form, they ask for any areas you would like more focus on as well as areas to avoid. I requested more attention be given to shoulders and lower calves. My partner and I compared notes later and agreed that our therapists were pretty much "non descript". Nothing negative but there wasn't anything special that would make you want to return to them. They did a "signature" massage which was relaxing but a lot of jerky and light motions rather than long, silky pressure. No special attention was given to the areas requested, in my opinion. The upsetting part of this is the when we went to pay the bill it rang up @ $179!! Now, when I had the math calculated in my head, it would have been 50% off of $220 or $110. Add to that the $10 donation. When I questioned the price, I was told they automatically add a 20% gratuity to the original price!!! This amounted to $44!!! I told the girl that this was not legal, because a gratuity is just that. As a paralegal, I have seen this argument before and it never holds, but the businesses rely on the patrons kind of putting their tail between their legs and not causing a scene. In this case, we did something like that. I questioned it in detail, but the girl would not budge. At first, she was NOT handing me a receipt but, then did so. However, it is next to impossible to figure out how they charged . When checking the next day with the credit card company, they somehow reduced the charge to $159. I think this is because they charged two $10 "donations", which we paid cash, but they also added into the fee. Bottom line is, no one should be made to pay a "gratuity" determined by someone else.Honestly, these two therapists WERE NOT worthy of receiving a $22 tip on top of their salary. Hell, I don't make that much!! We will NOT be returning to this location, but will stick with Alexanders. Deborah